Co-Op Gold Card and PPI

[bigalig69]

Dear CAG members

 

Hopefully this is posted in the right area - apologies if not!

 

I recently lost my pip case against the CO-OP for my old gold card - oh and I had to write to them as they didn't den contact me wrt the PPI on my gold card! reasons given below:-

 

My complaint was around

 

1) At no point in the raising of the account did the Co_op salesman state that it was optional,

 

2) I was self employed - no safety net on payments

 

3) I did not fee it was adequately explained

 

4) It would not cover me at all

 

Response from Co-Op (paraphrasing)

 

No failings in the sale of the PPI

 

when completing the appln form I ticked the box saying I wanted PPI and signed - as I signed it I was aware that PPI was optional,

 

Based on the fact I was self-employed and if I became ill or sick it may have been financially difficult for me to maintain card payments. However, in the event of a successful claim the policy would have paid 5% of the monthly outstanding balance for unto 24 months and 18 months in the case of redundancy.

 

You stated that your wife would have covered payments if you had been unable to work (not sure he understood what I meant here) .

 

The policy document that was issued .... accurately describes the features, exclusions and limitations of the PPI policy. The Policy document would have confirmed that despite being self empaled you were still able to make a claim against the policy subject to meeting the criteria.

 

So in essence the policy was appropriate for my circumstances!!

 

What a disappointment!!

 

Any ideas anyone?

 

 

Kind Regards

 

 

 

Alan

[bigalig69]

Hi again

 

Having re-read through the policy - it does not pay out if you have a pre-existing medical condition - such as asthma - so back to the Co-Op to try again?

 

Any advice from anyone gratefully received.

 

 

 

Alan

[ims21]

Was their letter marked "Final Decision"?

 

If so you are free to pass this to fos and open a complaint with them.

 

Did you tell the Co-Op that you had a pre-existing medical condition?

[bigalig69]

Hi

 

The letter just has a conclusion section and in that it states

 

"This is our final response and your complait will now be closed"

 

Also I did tell them at the time I had asthma

 

 

Regards

 

 

Alan

[ims21]

Although you could try an carry on dialogue with them I am not sure you will get anywhere.

 

You can now lodge your complaint with fos, giving them all of the details as to what has happened thus far and they will investigate for you.

[bigalig69]

Hi

 

Thanks for that - I will start the case with the FOS but the stupid thing was I was phoned out of the blue by the Co-Op and asked to remember things from 1998? I'll keep you posted.

 

 

Regards

 

 

 

Alan

[theoldrouge]

what was the criteria for meeting a s/e unemployment claim?