Capital Resolve DCA chasing Greater Anglia ticket debt

[Old-CodJA]

I think that you need to look at the whole thread of what appears to have happened here

and take a little care with your further correspondence.

 

I urge you to read all of my response before you do anything further

 

You say that you tried to pay when on train and that the machine refused to accept your card payment.

 

We don't know what the reason was.

It may have been a machine or communications failure,

but unless it was a type of card that cannot be used in these circumstances,

let's just say that payment failed.

 

You were issued an Unpaid Fares Notice,

which states on it that you have 21 days in which to appeal in writing, or pay the fare due.

It isn't a penalty, it just asks you to pay the fare due within 21 days.

You failed to do so.

 

Firstly, you will need to explain why you didn't pay the fare of £2.60 when given an opportunity to do so.

 

You don't say what you wrote in your first letter,

but just because the ticket machine didn't work,

doesn't mean your journey was free.

You made the journey and because of a failure,

GA gave you an explanatory note allowing you to pay that fare within 21 days.

 

You could have taken that notice to any GA booking office to pay,

or paid on-line,

or by telephone,

or sent the payment by post as explained on the notice,

but it seems that you did none of these.

 

Why not?

 

If these notices are not paid or successfully appealed,

whether reminders are sent or not,

the opportunity can be cancelled and further action taken

 

Now for some better news,

you may find that this is still relatively easy to deal with,

dependent on exactly what date in August the unpaid fare was incurred?

 

If you can tell us that I'll respond again.

[Old-CodJA]

I cant quickly find the info

 

but you need to search google or yahoo etc

or the news sites to see if that day was one of their system crashes

whereby no-one could use their cards.

 

there have been quite a few!!

 

dx

 

 

 

 

That fact would not prevent further action in this case.

 

The OP was given a printed notice allowing the fare only to be paid without penalty within 21 days, but then failed to do so.

 

There will normally have been further reminder letters and the TOC will have evidence of these on file if they were to take further action, although the company is not obliged to send any reminders.

 

It seems that the fare still remains unpaid and there is a possibility that they have applied for a summons in time, but have given a final opportunity to resolve this through their DCA.