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Returning Faulty furniiture


Mk87
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Hi

 

Brought a coffee table and asked for it to be delivered. Ad was on ebay. Table was heavy so was delivered by a private courier.

 

Seller said to ask for quote for delivery as the listing was for collection only.

 

Anyway purchased the coffee table and received it however opened it about a week and half later and found out there was damage to it.

 

Can i return and expect a full refund?

Would I have to pay for return postage?

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Hi Mk87

 

Welcome to CAG

 

Here's some info on 'Distance Selling', you should also be able to open a complaint with e-bay online.

 

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

 

Here's the complete guide for businesses.

 

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

 

Returning Faulty Goods

 

http://www.which.co.uk/consumer-rights/problem/i-want-to-return-my-goods-what-are-my-rights

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