Please help, i need advice on how to get a refund from Loans Direct

[smadwill]

Hi,

 

I am a new user and new to forums. I was hoping to get some advice on how to get a refund from Loans Direct. This is my story:

 

I signed up to Loans Direct and then chose not to use their company.

 

I called them up and cancelled my account, which went fine. But when i asked for a refund they told me that they hadn't taken any money out of my account. I have proof on my bank statement that they have.

 

They told me to email their support team with the statement as an attachment, which i did.

I got a courtesy email back saying that they have received my email and that they will get back to me as soon as one of their agents become available.

 

I waited a couple of days but still no reply, i emailed again, Waited another couple of day and still nothing. I sent one more email and still nothing.

 

So i called them back and explained why i was calling. The man on the phone told me there was nothing he could do and no one else i could speak to as he was the manager.

I couldn't even be put through to a support department or customer services as there wasn't one to speak to, only email!

I got told all i can do is send another email and wait!

 

How am i meant to get any where if they don't reply to my emails and i can't speak to anyone?

 

Regards

 

Shay

[Conniff]

You send a letter by recorded delivery.

 

And welcome to the forum.

[havinastella]

And issue court papers after 14 days.

[ims21]

Thread moved to Loan and Credit Brokers forum

[dx100uk]

type in loans direct

or £69.99 in our grey search toolbar uptop

 

lots of previous threads

 

you need to contact your bank and do a chargeback

 

dx