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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPI issue with HSBC


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Ok so you have the main PPI being 17.42% of loan 3.

 

You also have the £295.55 from previous loans being paid through loan 3 and this represents 2.44% of the total.

 

For the 11 payments you made you need to work out the above percentages and then list those amounts in the statutory interest sheet below the existing 9 payments you have already entered.

 

You then use the loan analysis sheet to find out what the balance would have been after the 11 payments. Then apply the above PPI percentages to that balance to find out what the balance on the PPI was.

 

When you have found out what the figures are for 17.42% of the balance and 2.44% of the balance, add them together and deduct the amount of the rebate you received.

 

The resultant figure will be the amount of PPI rolled into loan 4.

 

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My third loan was for £10000 plus the PPIlink3.giflink3.gif of £2109.58 making a total loan of £12109.58.

The PPI part of loan 3 is 17.42% of the total (given by the formula 2109.58 / 12109.58 x 100).

The PPI part of loans 1&2 is 2.44% of the total (given by the formula 295.55 / 12109.58 x 100).

 

17.42% of every repayment I made was for the PPI part of loan 3.

17.42% of a repayment of £44.08 = £7.68

2.44% of every repayment I made was for the PPI part of loans 1&2.

2.44% of a repayment of £44.08 = £1.07

 

I think I'm with you so far.

 

But how do I represent this on the spreadsheet? I have already put on the PPI payments I have made for all five loans. Do these go on as additional payments, or do they go on instead of the ones I have put on for £44.08?

 

Sorry about all these questions. I really do appreciate you taking the time to help me! I just want to know what I'm talking about so I can take this further with the bank, or elsewhere if I get the brush off from them...

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So 17.42% of £253.99 equals the £44 pound figure and 2.44% of £253.99 is £6.20.

 

Take hold of the statutory interest sheet that you have started to complete (as per my previous posts) and under the 9 payments you have already entered for the first loan, list the payments of £44.08 that you actually made and then list the payments of £6.20 actually made.

 

This is all going on one spreadsheet for all of the loans. You should end up with quite a long list.

 

When you have worked out the excess from loan 3 into loan 4 please let us know that excess figure. How it is calculated is described in my earlier posts.

 

Can you also then let us have all of the figures for loan 4 please.

 

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Loan 4: ELPPLN03827861 Amount of loan £10,500.00 Amount of PPI £ 2,381.68 Interest on loan (charge for credit) £ 2,724.23 Interest on PPI (charge for credit) £ 617.49 APR 9.9% Months 60 Monthly payment x1@ £49.85, x59@ £49.96 Payments made 21 of 60 Dates 01-Jul-2003 - 01-Mar-2005 Unknown - Early repayment refund expected £49.96 Early repayment refund received £49.96

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Right, so I think:

My fourth loan was for £10500 plus the PPI of £2381.68 making a total loan of £12881.68.

The PPI part of loan 4 is 18.49% of the total (given by the formula 2381.68 / 12881.68 x 100).

The PPI left over from loans 1-3 = (loans 1&2 £295.55 – £68.20 (11 payments of £6.20)) + £436.43 (remainder of loan 3) = £663.78

The PPI part of loans 1-3 is 5.15% of the total (given by the formula 663.78 / 12881.68 x 100).

 

18.49% of every repayment I made was for the PPI part of loan 4.

18.49% of a repayment of £270.37 = £49.99

5.15% of every repayment I made was for the PPI part of loans 1-3.

5.15% of a repayment of £270.37 = £13.92

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Loan 5: 01-May-2005 - 01-Jun-2005 Amount of loan £10,000.00 Amount of PPI £ 2,268.27 Interest on loan (charge for credit) £ 2,594.50 Interest on PPI (charge for credit) £ 586.36 APR 9.9% Months 60 Monthly payment x1@ £47.40, x59@ £47.44 Payments made 2 of 60 Dates 01-May-2005 - 01-Jun-2005 Unknown - Early repayment refund expected £ 2,711.51 Early repayment refund received £ 1,978.23 PPI claimed £155.60 Interest claimed £117.17

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And I also think...

My fifth loan was for £10000 plus the PPI of £2268.27 making a total loan of £12268.27.

The PPI part of loan 5 is 18.49% of the total (given by the formula 2268.27 / 12268.27 x 100).

The PPI left over from loans 1-4 = (loans 1-3 £663.78 – £292.32 (21 payments of £13.92)) + £707.68 (remainder of loan 4) = £1079.14

The PPI part of loans 1-4 is 8.79% of the total (given by the formula 1079.14 / 12268.27 x 100).

 

18.49% of every repayment I made was for the PPI part of loan 5.

18.49% of a repayment of £257.35 = £47.58

8.79% of every repayment I made was for the PPI part of loans 1-4.

8.79% of a repayment of £257.35 = £22.62

Wow, this is complicated...!

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Loan 4:

Early repayment refund expected £1,672.07 Early repayment refund received £964.39 PPI claimed £1,343.05 Interest claimed £1,066.31 Excess PPI from loan £707.68 Plus excess PPI from last loan £1,079.14

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Loan 5:

Early repayment refund expected £ 2,208.40 Early repayment refund received £ 1,978.23 PPI claimed £148.35 Interest claimed £105.47 Excess PPI from loan £230.17 Plus excess PPI from last loan £1,264.07

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OK - I think all of my calculations should be sound now. Thank you very much for all your help!

I now have a very long spreadsheet (!) with:

Loan 1: x9 PPI payments for loan 1

Loan 2: x0 PPI payments for loan 1, x0 PPI payments for loan 2

Loan 3: x11 PPI payments for loan 3, x11 PPI payments for loan 1&2

Loan 4: x21 PPI payments for loan 4, x21 PPI payments for loan 1-3

Loan 4: x2 PPI payments for loan 5, x2 PPI payments for loan 1-4

 

Just one quick question to finish off - how do I finish off?

£ 2,208.40 (early repayment refund expected ) - £ 1,978.23 (early repayment refund received) = £230.17

The PPI left over from loans 1-5 = (loans 1-4 £1079.14 – £292.32 (2 payments of £22.62)) + £230.17 (remainder of loan 5) = £1264.07

Therefore PPI excess from all loans together = £1,264.07, with a date of when the last loan was completed (repaid early)?

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Hiya, would really appreciate your help with just finishing off the calculations - am I right in thinking that I add a final figure to the spreadsheet, which is in effect the total excess PPI charged for all loans, minus any payments made to this, as above? Thanks very much... W

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Yes, you need to work out what the PPI rebate should have been on the final loan using the percentages you have already been using.

 

You then deduct the actual rebate received (if any) to get a net figure.

 

That figure is the final entry in the spreadsheet, the date of payment being the date the loan was settled.

 

Your spreadsheet should then be complete.

 

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That's brilliant. That's what I had done, but I just wanted to check!

Again, thank you SO much for all your help with this.

I will keep you posted on how I get on, and of course make a donation to this fantastic forum. :-)

Best wishes, W

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