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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ampersand v A&L. LETTER BEFORE ACTION


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I was away during the 14 days allowed for response to Request for Repayment LBA.

Two letters awaited me. One was acknowledgment and an affecting expression of A&L 'concern'; the 2nd offers me £75 and reassurance that no default was recorded and no adverse information registered against my Credit File.

I have until 22 Dec. to accept this magnificent offer.

I could not send the Court Action follow-up until now.

The change in the site since I went away means the Bank Charges Schedule now made available by Martin gives a different(lower figure), by about £300, because I am claiming compounded contractual interest, with thanks to Battleaxe.

Martin's schedule does not provide a space to describe each charge. Perhaps unnecessary, but helpful, if a refund shortfall on a particular charge is being claimed. I know A&L have the info., but Vampiress's Google sheets had space for this, so have stuck with these.

My Internet Banking is restored, new card and chequebook have been issued. I prefer to keep a moral ascendancy in staying with A&L, provided they don't revoke their decision to keep my account open.

My question:

I have looked through other posts and FAQ's but cannot find a pointer to this. Do I update the Schedule of Charges which I am resending? Or shall I just apply Battleaxe's daily rate of 0.21% interest at the Court stage?

Should I add a sentence to this effect?

Thankyou in advance.

******************

Prelims:2 Sept-27 October, 2006

10 Nov 06, Request for repayment of £2187.19.

9 Dec 06, LBA.

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I don't think it matters which court you go to, but it may be worth a phone call first to check with your preferred one.

 

I am not convinced that the daily interest rate charge you are claiming is correct though. If you were claiming the statutory 8% you would use a figure of 0.022% a day, but as you are claiming compound contractual interest it obviously won't be the same. I assume that you have included the interest from the start of your claim. You'll have to excuse me on this one, I'm not terribly au fait on these claims yet but I'm sure Vamp and Battleaxe will have helped you sort it. I guess I'm saying just check your figures are right.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Many thanks Caro,

I have not attached daily interest at this stage, just added the phrase, 'adjustment pending' after restating the amount claimed at 10 November. LBA sent RD yesterday, to both Ian Wade and Angela Deakin, whose replies I received.

Had no reply from Vamp when I asked permission to send my figures for checking, so went ahead after quadruple-checking figures done with Battleaxe. Did own £calcs for a couple which came up as '31 Dec 1899' no matter what I tried.

Thankyou for your help - shall phone Nmkt Court now.

*************************************************

10 P.M. TONIGHT - EVERYBODY - DON'T FORGET TO WATCH 'BANK ROBBERY' -'A tremendous Money Programme' says The Times.

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No County Court at Newmarket any more-

 

There IS no longer a County Court @ Newmarket, in case this is relevant for others. Papers will go in Friday, which(Court lady assures me)counts as filed on either Sat 23/12 or 24/12 additionally, either of which suits my 14-day LBA expiry. Bury St Edmunds, Huntingdon or Cambridge are the nearest options.

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