Citi Financial giving me runaround

[smoggielady]

Hi everyone it is my first time posting so I hope I am on the right forum.

 

We have been paying a secured loan with Citi for years (2006).

 

In 2009 it went to a suspended repossession order and since then we have never missed a payment even though it has been a struggle.

 

A few weeks ago I received a handful of annual statements from them

but did not really know why they had sent me them all in one go.

 

On Saturday 4th January,

 

we received the following letter:

 

Account number is ****************

 

Further to our recent correspondence regarding annual statements

we would like to advise you that due to our failure to supply these statements in accordance with the Consumer Credit Act 1974

we have refunded all interest and fees accrued during the period of non-compliance 01/10/2009 until 30/09/2013.

 

The breakdown of sums refunded to your account is as follows:

 

Interest £7880.20

Fees £981.13

 

The current balance of your account after the refund is £211.27.

 

Citi had a phone number that you could contact if you had any questions,

my husband rang them but they have refused to deal with us,

and have told us that we must deal with their solicitors (Wallers, very rude people) as that is where our account is,

 

he rang them and we were told that the 211.27 is not our final amount

and we have to request a redemption figure and it will take 7-10 days,

they won't tell us how much it is, and

 

I am very concerned that it is going to be an amount that we cannot pay in one go

and we end up back in court after all this time.

 

We rang Citi again but they will not say anything but wait for the redemption figure.

 

Maybe I was naive to think that if we paid the 211.27 that was it, as that is all the letter says.

Any advice would be appreciated.

Thank you

[dx100uk]

they shouldn't be charging any PENALTY or arrears fees anyway, they are unlawful!!

 

so have you aLL the statements from birth?

 

and the agreement?

 

did you attend court

on the CCJ

and the CO?

 

did you KNOW they were doing these?

 

dx

[smoggielady]

I do have a copy of the agreement somewhere,

 

and the only other things we received from them was the letters charging us 10 pounds every month for arrears.

 

My husband attended the hearing for the suspended repossession order,

 

there was no other hearing apart from that.

 

We did involve the FSA at one point regarding the fees and they said that Citi would pay back the fees

but when contacted said they would take them off the account at the end of the loan.

 

x

[smoggielady]

Sorry it is my first time and my last post disappeared.

 

The only thing we received of Citi is the letters each month telling us they were charging us 10 pounds for being in arrears.

 

We did involve the FSA but they seemed powerless and said upon speaking to Citi that they would refund all the charges at the end of the loan.

 

I do have a copy of the agreement somewhere,

 

and my husband did attend the hearing regarding the suspended repossession order but that was the only hearing there ever was.

[dx100uk]

when was the spo hearing?

 

did they not get a CCJ first on you?

 

as for the penalty charges you can get them ALL back at their int rates

 

seems like they owe you.

 

send citi an sar

 

dx

[smoggielady]

The SPO was October 2009 and they did not get a CCJ first.

 

x

[dx100uk]

ok well legal is not my strong point

 

so p'haps they didn't need to.

 

get that sar off

 

lets get all the data first.

 

I suspect they didn't refund [the charges before 2009?

will wipe the £211 out now?

[smoggielady]

Could you give me any idea of what I should put in a covering letter but will the SAR form be enough, is it still 10 pounds?

 

Thanks x

[dx100uk]

yes £10 PO

 

no need for a covering letter

 

dx