N Power and Richburns

[king100]

Hi

 

Had a few letters from N Power concerning my bill,

 

was annoyed with n power so withheld payment for sometime,

 

had a letter stating that i was being charged £10.50 for a Third Party Telephony Charge, no one called.

 

Then i get a letter stating i was having a home visit to discuss payment and an additional charge of £23.50

so i decided to pay the original bill. Which went through the account

 

I paid in full but left the outstanding balance of the charges.

 

What right do they have to collect these charges?

 

Would they ever go to court or obtain a warrant to fit a PAYG on the basis of £30 outstanding?

[BRIGADIER2JCS]

Unpredictable but I don't think they would do this, the charges made for 'debt collection' by utility companies are questionable anyway imo.

[Surfer01]

They cannot impose what are basically penalty charges. Either way dispute it in writing as soon as possible and ensure you have a paper trail otherwise it will come back to bite you in the rear if you want to change supplier. If they do not remove the charges and you change supplier and continue to dispute their charges, at least you have a paper trail to escalate it to the Ombudsman. Do not ignore it.