Brighthouse - Unfair Commercial Practice, 2nd September

[heihachi]

Brighthouse stopped their "optional" insurance from 2nd September

and started to sell their goods and insurances as part of one package.

 

I guess they did this as many people were claiming back the money they had paid for the insurances

 

Consumer Protection from Unfair Trading Regulations says that unfair commercial practices are prohibited.

 

Brighthouse were previously saying the insurances were now optional

but have since taken the optional away and are forcing customers to pay for the insurances whether they want them or not.

 

This I believe is just another unfair commercial practice used by Brighthouse.

 

Another unfair practice is that Brighthouse do not provide a value for the product and a value for the insurances,

making it impossible for the average customer to make an informed decision in their purchase. (again, against CPUTR)

 

I only know one customer of Brighthouse,

she is a single mum who desperately needed chairs / couch.

 

She managed to claim back the insurances from Brighthouse.

There is very little money left to pay on her couch and she is looking to get something new for christmas

but Brighthouse staff wouldnt sell to her unless she bought everything including the insurances.

 

She is still probably going to buy from Brighthouse

 

Wondering if anyone is going to attempt to claim money from Brighthouse from new agreements taken out after 2nd September?

 

eg - if you have taken out a new agreement after 2nd September,

maybe you could think about claiming your refund of extra money paid and use CPUTR?

 

Brighthouse say they offer a competitive priced product.

 

So you could get a price comparison from the high street and using CPUTR

you can hopefully claim the difference in price?

Just a thought:?:

[dx100uk]

blow them out

go use a credit union.

 

dx

[hyperjase]

Did they claim back the DLC? Because it's forced and classed as mis-selling? I'll be due thousands (no word of a lie...) from what I've bought from BH over the years.

[heihachi]

im sure she claimed back both insurances

[hyperjase]

That's good ... to coin a phrase "I'll be taking them to the cleaners" (I have spent THOUSANDS through BH and yes it's my own fault, bad credit etc). I just aren't looking forward to getting the pages and pages of paperwork from my SAR. I'll make a new thread when that arrives as I'll likely need some assistance figuring it all out!

[heihachi]

good luck with your claiming from brighthouse

interesting to know if anyone is planning to start claiming on agreements made since 2nd September

[citizenB]

Have a read of the article below and then think about encouraging your friend to use a Credit Union !

[hyperjase]

I know this is off-topic but I have to post it ... this is disgusting! An Xbox One, 2 Controllers, Xbox Live,1(!) Game and £50 Xbox Live Voucher : CASH Price (HA!) -- £966.70

[fkofilee]

I know this is off-topic but I have to post it ... this is disgusting! An Xbox One, 2 Controllers, Xbox Live,1(!) Game and £50 Xbox Live Voucher : CASH Price (HA!) -- £966.70

 

I think i was about to GAG!!! Whats the term for it 2 years?

 

Thats so poor!!! And if thats just the cash price... Ouch.,.. Whats the credit price?

[hyperjase]

I think i was about to GAG!!! Whats the term for it 2 years?

 

Thats so poor!!! And if thats just the cash price... Ouch.,.. Whats the credit price?

 

You'll like this - over 2 years it's £1560 ... around 3 times it's correct retail value.

[fkofilee]

You'll like this - over 2 years it's £1560 ... around 3 times it's correct retail value.

 

Yeeeeeeeeeeeeeeeeeeeeeeeeeeeeeouccccccccccccccccccccchhhhhhhhhhhhhhhh!