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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Eviction date 9th DEC //// HELP *Eviction Stopped*


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yes joint names..

 

 

 

Do you have any children living at home ????

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Deebs you need to stay with me on this thread and read my posts carefully so you can answer my questions - otherwise it's going to take us longer than necessary to get this done.......

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The affixed statement is a Word Document are you able to open and print it ? (NOT a PDF) -

 

 

When you take it all into court you will need to pay a fee of £45 and it will have to be in cash (now you can see why you shouldn't have paid anyone £500 to do what you have just done yourself)

- hopefully they can get you an emergency hearing tomorrow.

 

 

Make sure everything is stapled securely together

 

 

N244 form - completed and signed

Statement - signed

Proof of payments

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Hi, I will have to go off line soon as I have a meeting but need to know if you are OK with all the instructions, statement etc. You need to get it to the court by 2pm if you are to get a hearing date before eviction.

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Deebs - are you still here?

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Deebs is offline just now. I will stay on here and keep an eye out Ell_enn.

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Hi Update ....

sorry i left in a mad dash as the court is 40 mins from my home,, spoke to duty solicitor who seems comfident this eviction will be suspended on the given information,, however there was no judge on duty and hearing is 10 am tomorrow morning, still feel very scared and worried the judge will not our side

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I'm sure you will be ok. Court tomorrow will be simular to a conference room. Judge at one end, other sides solicitor opposite. Don't worry the judge will guide you through. The letter Ell_enn wrote and your evidence in hand should sort them out. There will be charges of around £50 a month being added to the mortgage, you should ask the company for those back. Here is the letter link to claim them all back:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?390026-Mortgages-Reclaiming-Charges

Edited by ukaviator

WARNING TO ALL

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Hi there, glad you got it all to the court in time - I had a panic in case you hadn't got everything you needed - did the statement print out OK ?

 

 

Will the duty solicitor be there tomorrow to support you in the hearing ?

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thank you ,,, are we in a postion to claim charges back ,,, we also have a an outstanding PPI with NRAM , which is currently with Ombudsmen,, they have accepeted its on our account , but did not respond in the time allocatedm, we have on several occoasions tried to use our PPI but has been declined.

 

what are general thoughts of how it will go tomorrow ..

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Is that Yes to the question about the duty solicitor being there? If so, they will accompany you into the hearing and speak on your behalf. Did you not attend the hearing in July ?

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Yes i did attend ,, but back in July when we paid £500 for the service, i was asked to print forms off and take to court and wait to be given a date of hearing, however the judge agreed to see me there and then, and literally read our papers, and was very supportive towards me and. siad this was not up for discussion , NRAM and accepted our payment terms in a flash, so NRAM had no time to get a represetative nor was there time for Solicitor, i was in court room 3 mins

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i was asked to go at 9.50am tomorrow and chat to duty solicitor

 

 

 

 

Excellent - let the duty solicitor deal with any rep that NRAM send :)

 

 

You will be OK, NRAM are being unreasonable and incompetent as usual - the judge will easily realise that. Don't forget to tell the duty solicitor to ask for your costs - (application fee £45 and £89 telephone calls) and not allow NRAM to add legal costs for the hearing to your account as it was totally unnecessary.

 

 

I can't believe someone charged you £500 to do what we've just done this morning...............

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in july they charged us £500 for service prior to Hearing and we have also paid NRAM £500 payment as they siad it would stop eviction,, judge even said to me ont he day ,, please if you ever find yourself battling with NRAM dont pay them ,,, he was lovely ,, and as i was only expecting to drop papers in to court i had my daughter with me and really made her at ease,, i hope tomorrow they are just as understanding ,,

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Hi Deebs, can you please tell me the name of the company you paid £500 to

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