Company withholding refund.

[elge]

Hi, I'm looking for some advice please,

 

 

I brought 2 Drills for £50 each from a shop on eBay for a conservatory build.

 

 

We didn't get to start the build for about 6 weeks after buying them,

we used them and they as good as fell apart when we used them.

 

It was too late to claim a refund through Paypal so

 

 

we contacted the manufacturer who said to package them up and they would collect them.

 

 

They were taken back and we got an email saying that they have refunded the company on eBay

and we would need to contact them for the refund to be passed over.

This is where it gets interesting!

 

We contacted the eBay seller who denies ever having the refund.

 

 

Apparently they have contacted their accounts dept by email several times to chase it up but have never had an reply!

 

 

Have forwarded the email from the manufacturer to the seller and they have said that anyone could have typed that

and wasn't sufficient for proof.

 

 

The refund was sent apparently on the 13th September and they still deny it!

 

What should my next step be please, they are holding our money!

 

Thank you

[andydd]

EErr.. God knows.

 

It prob is too late to go through ebay or paypal. Not sure if there is even any legal relevance to the fact the manufacture claimed to have refunded the company. Your contract is with the company, what does the distance selling regulations say ?, do they put a time limit on return unsatisfactory goods ?, even so you might be screwed there as you returned them to someone else.

[dx100uk]

how did you pay paypal?

 

 

dx

[elge]

Yes, Paypal, think it's too late to open a dispute though.

[dx100uk]

no how did YOU pay paypal?

 

 

dx

[elge]

Ah, sorry, I misunderstood. Would have been from a Bank account or debit card though I think. Don't have credit cards.

[dx100uk]

if they are using a debit card to get the payments you MIHGT be able to do a chargeback.

 

 

dx