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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Query on loans.co.uk PPI offer


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Hello everyone, we've just received an offer from loans.co.uk on our ppi mis sell, but have a couple of queries;

 

The offer letter states uk witholding tax has been deducted from the 8% gross interest amount. Never heard of this, is it right?

 

Secondly, it says ' since you are not crediting this payment to your outstanding loan amount (the loan is still running), you will continue to pay the lender the amount borrowed in respect of the ppi premium and any associated interest for the remaining term of the loan'

 

Is that right? I thought the lender, in this case ge money would restructure the loan automatically once the broker notified them of the ppi refund? How can we be expected to keep paying the ppi cost and interest for the remaining 5 years of this loan, unless of course the refund more than covered all that which is doesnt...

 

Any help much appreciated!

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Hello everyone, we've just received an offer from loans.co.uk on our ppi mis sell, but have a couple of queries;

 

The offer letter states uk witholding tax has been deducted from the 8% gross interest amount. Never heard of this, is it right? Yes it is correct

 

Secondly, it says ' since you are not crediting this payment to your outstanding loan amount (the loan is still running), you will continue to pay the lender the amount borrowed in respect of the ppi premium and any associated interest for the remaining term of the loan'

 

Is that right? I thought the lender, in this case ge money would restructure the loan automatically once the broker notified them of the ppi refund? How can we be expected to keep paying the ppi cost and interest for the remaining 5 years of this loan, unless of course the refund more than covered all that which is doesnt...

 

This will depend on the amount they are actually giving you back. Have you got all of the statements of account and the agreement?

 

Any help much appreciated!

 

 

ims

 

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Hi ims thanks for the reply.

 

The ppi premium was £4, 800.00. The refund offered is the 4, 800 , plus interest paid on the premium to date of 3414 plus 8% interest on the payments made towards the ppi of 1781.

 

If the matter was resolved now, and the loan restructured, the figures offered are pretty much correct by our own calculations.

 

Trouble we have is the loan is still running, and does so until 2020, (variable rate, so is impossible to know exactly what we will pay in the future), and as the letter from the broker states, we will continue paying for the policy through the interest on the loan!

 

I thought the loan would automatically be restructured, with all ppi and interest removed forever!

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The difference in this case is that the loan cannot be restructured because Loans.co.uk are not the lender and have no power to make an alteration to the agreement.

 

Had this PPI been refunded by the lender you would have got back the premiums paid to date and the associated interest. The loan would then have been restructured to remove the future PPI form the remainder of the loan.

 

What Loans.co.uk have done is refunded you the total premium which features on the agreement and that includes the future part yet to be paid.

 

In order to get the loan to a position it would have been in had the PPI not been applied, you would need to make a capital payment to the loan to reduce the balance to what it would have been had the PPI not been applied. That capital payment would need to be equal to the PPI that has not yet been paid.

 

If you can post up the figures for the cash loan amount, the total term of the loan and the total monthly repayment I'll work out that figure for you.

LoanAnalysis.xls

 

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Hi , thanks.

 

The Original loan was for 40k plus the 4800, so 44800. Taken out may 05 over 15 yrs.. Monthly repayments tied to base rate but currently approx £450.00 pcm

 

not sure what you mean by making capital payment to reduce the loan? The lender ge money shd surely do this?

 

Thx again.

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Ok not so easy to work out due to variable rate but I'll have a bash. Give me a few mins.

 

GE can't make the capital reduction because the total premium has been (or will be) refunded to you.

 

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OK well the best I can do using £450 as an average repayment for the months to date is that there is a capital balance on the PPI of £2,853 yet to be paid off.

 

If you took that amount from your PPI refund and paid it into the loan account then that should broadly put it back to a position it would have been in had the PPI not been added in the first place.

 

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Hi ims thank you for that. Im still totally confused though as weve been defrauded of the 4800, which we have paid and are being refunded, and you then say to bring the loan back to where it was without the ppi, we have to put cash back into it, so surely we should have to work out exactly what is due and demanding more from loans.co.uk?

 

cheers. Danboy.

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First off you have not been defrauded, you have been mis-sold.

 

The £4800 is being refunded to you in total even though you have not paid it all yet. In effect you are getting money back that you haven't actually parted with yet.

 

So in order to put the loan back to where it would have been, the as yet unpaid part of the PPI would have to be paid into the account. That would reduce the balance and, as a result, the future interest. That puts the account back to where it would have been had the PPI not been charged in the first place.

 

As said, the loan cannot be restructured for the reasons stated. If it were possible to restructure the loan, your redress would not have been the total PPI premium but only the part you have actually paid (plus the interest of course).

 

So you would have received less in the way of refund and a restructured loan.

 

In your case your are getting the full premium and no restructure of the loan. If you want the loan put back to where it would have been you will have to make a payment into it equivalent to the amount that has not yet been paid.

 

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