Faulty Ipad Mini with Three Store

[PIXeL_92]

Need some advise, my other half has bought an iPad via three on contract and it has gone faulty out of the initial 28 days warranty they give, after that they state it has to go to Apple.

 

I don't really want to go to my nearest store as it is about 60 miles away.

 

So the question really is, are 3 responsible for the replacement or refund for the iPad as I am covered under SOGA, the contract is between me and 3 and not Apple.

 

Any help would be great.

 

Cheers

[renegadeimp]

SOGA.

 

Repair > replace > Refund. In that order. You have to let the retailer make amends first, which mens you have to let them fix it. They should be able to collect it from your home though.

 

You are right about the retailer must sort the repairs out, not you.

[Conniff]

If it is less than six months then he also has to show that the fault wasn't there at the time you purchased it, so you can tell them that they sold you a faulty phone.

[PIXeL_92]

Cheers for the replies, but just to clarify it is a pay monthly contract and the contract is with 3 and not apple. So it is 3s responsibility to sort it out ?

[renegadeimp]

It is the retailers responsibility to sort it out.

[adridude]

It is their responsibility. If you log a fault, they will book a case with Apple Care and have it shipped to and from them for you. I had similar with my iPhone some time back but I got really irate as it was only 2 months old and I didn't want it repaired, I wanted it replaced.

 

However, if you have a case with apple, and if the item is within the first 6months front he receipt date, then Apple will replace it at no extra cost.

 

@renegadeimp:Yes and no, in the dames agreement, three do actually outline that after the 28 days, repairs etc... are handled by their respective manufacturers. It's a bit off a doozy and a fob off IMHO...

 

I can sure say that when my contract is up in a few months that I'm DEFINITELY leaving them and moving to EE as I've heard some pretty good things about EE. But I guess they're all as bad as one another.

[renegadeimp]

repairs may be handled with the manufacturers, but its still the retailers responsibility to sort it all out. Liability still rests squarely on their shoulders.

[adridude]

Yeah agreed. What Three do is, whilst you are on hold after logging the breakage/issue, the call Apple Care themselves, discuss the issue, then put you on a 3 way conference call with them. Three will front the bill for shipping to and from Apple for you. Literally you just need to go through three to log the Apple Issue and that's it