SGE loans debited money without permission

[Janinexx86]

Hi all,

 

I've had a major problem with this company

 

I applied for a loan online to which I received a call from them,

 

the guy was talking so fast I could barely understand what he was talking about offering me mobile phones contracts

 

I told him I didn't know what he was talking about & I wasn't interested in anything other than a loan..

 

he had already asked for my bank details which I reluctantly gave him after he advised me nothing would be debited out of my account.

 

We went through the loan part & turned out I didn't get one..

 

that was that or I thought

 

a week later £89.99 was taken out of my bank..

 

I was completly gutted as this was all I had with 2 young children to provide for!

 

I rang the company who was very rude & refused to give me my money back as I had paid & agreed for 'premium service'

 

i asked to speak to a manager to which he wouldn't do at 1st

 

I carried on at him and he said I'll av a long wait and stuck me on hold...

 

Credit ran out so am now dealing with them via email &

they are not helping me atall.

 

They are now saying they will listen to the call recording within 28days.

 

I've been completly left with no money

& this is all just really upsetting

 

any advise would be greatly received x

[dx100uk]

loads of people getting spoofed by various companies brokering a loan .

 

go get the moneyback via chargeback on your banks phone number

 

DONT get off the phone till it happens

 

http://whatconsumer.co.uk/visa-debit-chargeback/#axzz2j7cNJGGJ

 

dx

[Janinexx86]

I have spoken to my bank several times

they 1st off said once it shows on my statement I can dispute it

but when I called back once it was showing

they said as it was a broker they couldn't do anything

and would have to take it up with the company directly

[Janinexx86]

& thanks for your reply I appreciate ur help x

[sequenci]

Hello there.

 

The consumer credit act and the Office of Fair Trading both make clear that the maximum that can be charged for a broker's fee is £5 - if a loan cannot be sourced within 6 months. As such you have two options.

 

a) Request a refund less the £5 that they are allowed; or

b) Request a full refund on the grounds of misrepresentation of the broker.

 

Regardless of the route you attempt you MUST complain about them to the OFT.

[dx100uk]

I have spoken to my bank several times

they 1st off said once it shows on my statement I can dispute it

but when I called back once it was showing

they said as it was a broker they couldn't do anything

and would have to take it up with the company directly

 

WRONG.

 

who's the bank

 

dx

[Conniff]

Banks really do have the sloppiest staff of any company, they just can't be bothered so they tell you lies thinking as they are the bank you must believe them.

[Janinexx86]

I'm with barclays the 1st guy I spoke to was ok he said ring back as soon as it shows on the statement which I did to then be told there is nothing they can do, I am fuming at the way the sge loans have treated me I can't understand how they can do this to people, I'm just worried I'll never get my money bak x

[Janinexx86]

Hello there.

 

The consumer credit act and the Office of Fair Trading both make clear that the maximum that can be charged for a broker's fee is £5 - if a loan cannot be sourced within 6 months. As such you have two options.

 

a) Request a refund less the £5 that they are allowed; or

b) Request a full refund on the grounds of misrepresentation of the broker.

 

Regardless of the route you attempt you MUST complain about them to the OFT.

 

Sorry what is OFT I really have no idea on anything regarding his I have never been in any kind of situation I wouldn't normally be so stupid to give my details out, lesson learnt tho!

[dx100uk]

Barclays are wrong.

 

you must get on the phone and demand a chargeback and keep going up the chain till you get it.

 

dx

[Janinexx86]

Barclays are wrong.

 

you must get on the phone and demand a chargeback and keep going up the chain till you get it.

 

dx

Ok I'll get on to them 1st thing! Thankyou x

[dx100uk]

seriously don't give up

 

keep going up the chain till you get it.

 

IF par chance

and I doubt they will

start going on about a thing called CPA

 

then this is very useful.

 

Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.

Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement

by contacting their card provider, the Financial Conduct Authority said.

The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)

due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.

 

CPAs, which are also commonly called recurring transactions or recurring payments,

are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.

 

Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by mistake following cancellation by a customer the customer will be refunded immediately.

 

In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.

 

Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.

 

“We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue. From now on we expect them to be getting this right. In addition, they have committed to review past complaints.”

 

http://www.ftadviser.com/2013/06/28/regulation/regulators/fca-banks-have-to-cancel-recurring-payments-if-requested-UxbeHUuYQIy0SEYbGRE4tJ/article.html