refused a refund for faulty mattress

[wheeze2013]

hello, I have looked all through the advice from Which, CAB etc. Just wanted to make sure I'm right!

 

Took delivery of a mattress this week (ordered online with a CC). Ten mins after driver left I removed the outer polythene cover to discover a dirty brown rip in fabric. Immediately rang company who were non apologetic, they asked for photos for proof. They subsequently agreed to an exchange only as I forfeited right to a refund by signing for it:roll:. I think this is incorrect as I have reasonable time to examine it surely. It still has the second polythene cover on and has not been moved from the hall where it was left.

 

I don't want an exchange as it seems to me this company boots its mattresses round the warehouse and I'd rather go somewhere else that takes better care of its goods and customers. Waiting to hear from CAB, company have insisted today they are complying with trading standards regs.

Shall I just go through my CC company now do you think?

[raydetinu]

If you bought on line you can reject goods for up to 7 working after the day of delivery or the receipt of the document informing of your rights, whether faulty or not.

You do not have to return, they have to collect.

Put this in writing, email, saying you reject and want a refund, they have 30 days to do that.

If the goods are faulty in any way you are protected by soga and can reject at any time, if under six months you can claim replacement or money back

You cant do a charge back until they have rejected your claim on the above.