British gas cras, missed payments

[pitz11]

hi

 

Hope this is in the right section,

 

basically i had a bill with british gas so they told me to pay in installments every month to clear the outsatnding balance, i was told that this wouldnt affect my credit file and i set up DD, payments were made and 1 payment was paid a few days late by card, and then also another payment was a week late.4 months apart

 

i was told that it doesnt affect my credit file.

 

i was checking my credit file and see i now have 2 missed payments on my file.

 

i have contacted BG and they apologised for the information I was given and said theres nothing they can do

 

i even went to the energy ombudsman who said they cant do anything and that bg offered me £25 compensation for the bad service.

 

they tried to locate the recording of the information i was given b ut coulddnt locate it, so my tough luck

 

my problem is i dont want £25 so i refused it and they couldnt close the case as i wasnt satisfied.

 

i want to clear the late payments on my credit file as i was told by a bg rep that my credit file wouldnt be affetced

 

i have never recived a t & c, or signed any agreemeent

 

any options how i can sort this out

 

thanks

 

ang