Arnold Clark & (Mis)Service Plan

[NeverEndingMoneyWoes]

Hi

I bought a Nisan Qashqai last year for £7000 and purchased a two year service and MOT

- put car in for service 6 weeks ago and have had a nightmare since then.

 

AC said they checked spark plugs during service but two weeks after service car broke down as it was misfiring

and had to have spark plugs replaced at a garage in England .

 

Four weeks later car required new exhaust and catalytic converter (£800) and two of the new spark plugs were damaged

and apparently this is now requiring a Throttle assembly only Nissan can do at a further cost of £1320 + labour.

 

The whole sorry mess only started after the service carried out by AC.

 

I now have a car that has cost me over £1200 in the last six weeks

won't go and now requires another part which I cannot afford

 

I can't even trade the damn car in as it won't go.

 

I have no means of finding £1500 for further repairs so I'm left with an extortionate repair bill for a expensive ornament.

 

QUALITY USED CARS MY @@@@!

 

Do not buy service deal it was a waste of money and has ruined my car

[ploddertom]

New thread created as you had posted on an old one.

[dx100uk]

sounds like a clear SOGA case to me

 

sold unfit for purpose

 

dx

[michaelmcc89]

Get onto the financial ombudsman and get onto head office complaints department. 01414222700 and ask for complaints. I'm having issues too with a car not fit for purpose. I've been to trading standards, the ombudsman, vauxhall, head office etc etc.

[scaniaman]

0141 is a Glasgow code---What complaints department exists there????

[michaelmcc89]

0141 is a Glasgow code---What complaints department exists there????

 

Arnold clarks complaints department. There based in glasgow. Saves u dialling that 0845 number. Ask to be put through. Has worked for the past 6 months for me. God knows how many times ive called lol.

[scaniaman]

OH, that department!!!!

 

You deigned to complain to SIR arnold clark and they answered your calls during 6 months---Wow.

 

I had a newspaper complain on my behalf and some burd (Ms. Fullerton????) replied telling them that my car had been examined and it was OK.

 

Then i asked the paper to find out the date and location of this examination and i'm still waiting on a reply---2 +yrs on.

 

The reason i asked the question was that if they did in fact examine the car,

they must have come and lifted it during the night then returned it before i woke the following morning!!!

[Conniff]

Hi

I bought a Nisan Qashqai last year for £7000 and purchased a two year service and MOT

- put car in for service 6 weeks ago and have had a nightmare since then.

 

AC said they checked spark plugs during service but two weeks after service car broke down as it was misfiring

and had to have spark plugs replaced at a garage in England .

 

Four weeks later car required new exhaust and catalytic converter (£800) and two of the new spark plugs were damaged

and apparently this is now requiring a Throttle assembly only Nissan can do at a further cost of £1320 + labour.

 

The whole sorry mess only started after the service carried out by AC.

 

I now have a car that has cost me over £1200 in the last six weeks

won't go and now requires another part which I cannot afford

 

I can't even trade the damn car in as it won't go.

 

I have no means of finding £1500 for further repairs so I'm left with an extortionate repair bill for a expensive ornament.

 

QUALITY USED CARS MY @@@@!

 

Do not buy service deal it was a waste of money and has ruined my car

 

You are intimating that they didn't check the spark plugs but they lasted two weeks after the service and why were they all changed and not just the one causing the misfire?

 

Six weeks after the service you had a problem with the exhaust, what was that problem and how do you know you needed the cat changed, it was fine 6 weeks ago.

How were 2 of the spark plugs damaged? what caused this damage, there is nothing I know of that can damage spark plugs in normal use?

 

'Apparently' the throttle assembly needs changing, how do you know?