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Ebay wont refund me the postage


ZENTRIX9
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Hi, I sell some items on ebay. I sent an item to a customer and they raised a claim against me. I did send it but couldnt find the proof of posting, however I always send 1st class signed for.

i couldnt prove it so ebay refunded the customer for the item including the postage.

 

i have now had the item returned by the post office and it seems that they tried to deliver but the customer wasnt in. They must have left the customer a note but they didnt collect so the item was returned to me.

 

I have contacted ebay and they say that they cant reverse the refund for the postage.

Ebay reversed it through Paypal, I am now out of pocket for the postage.

 

Can I do anything about it?

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I fail to see why Ebay cant take the hit on this, but they wont. What they are saying is, that to reverse the postage, they will be the ones out of pocket !! Short of further contact advising how disappointed you are, I don't think there is anything you can do.

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  • 2 weeks later...

It doesnt matter how much it is, its the principle of the thing. Especially when I have done everything correct;y and I get penalised because the customer hasnt been bothered to fetch it! Its happened 4 times now so it mounts up, especially on larger items I have sent.

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