CSL and Castelan sofa damage Just crazy

[caravansite]

Good morning everybody

 

Hope you are all well and your usual fabulous selves

 

In May 2011 I purchased a suite from CSL and it has ripped at the back of the chair,

underneath the place where you put your back so its hidden,

 

i rang the Castelan people and they sent out an assessor who said it was manufacturing fault,

 

I contact CSL and they sent out an service manager who has said it is not a manufacturing fault but its accidental damage.

 

Please note I have no idea how the damaged happened, because you can't see it!!!

 

SO - I have a letter from CSL and another from Castelan both saying the exact opposite!!!!

 

What to do?

 

Its confused me!!!!

[dx100uk]

cant see why if you have a report it is not a SOGA issue

 

dx

[caravansite]

Sorry don't understand your reply, can't see why what?

[dx100uk]

def a SOGA claim in my books

 

you have a report that says it was a manu fault

 

http://sogahub.tradingstandards.gov.uk/

 

have you mentioned soga

or just under the warranty so far

dx

[Kraken1]

SOGA is the sale of goods act - it is a piece of consumer legislation that states that goods must be of a satisfactory standard. This includes being for for the purpose, free from manufacturing defects and reasonably durable.

 

If you have evidence that the damage was caused by a manufacturing defect then the SOGA essentially states that you can claim the cost of repair from the business you bought it from or ask them to repair it.