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Orange not supplying bills


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Hi I have been with orange the best part of 12 years. I have four numbers (wife mum and son) so consider myself a good customer. For the last 8/9 months I have not been receiving bills. They were supossed to be online but all I get is my free broadband statement. I have made countless phone calls and have been promised it will be sorted to no avail. I have been promised paper bills but they have been unforth coming. My bills have been steadily rising as well during this time. I always thought it was a fundemental right to receive bills so you know what your paying for. What should my next step be ?

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I think you might need to make an official complaint to their head office.

And yes, I think it is mandatory that you receive either paper bills or be able to access them online.

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Presumably in the bills might be the reason for the increasing charges that you could have prevented after the first one had you seen it, so you might be asking for a partial refund when you finally get them.

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