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Lamona microwave oven fault - purchased via how dens


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We purchased a lamona intergrated microwave oven from howdens in feb 2012. Today the microwave has developed a fault whereby it will not switch off. We have the receipt for the oven which advises to contact lamona insruction manual in the event of a malfunction. The user guide refers us to the customer care line for this particular fault. They are not open this evening so I intend to contact them in the morning. I was just looking for some advice on my right to repair seeing as we have had the oven for more than a year? Is it still reasonable to expect the oven to not develop a fault after 17 months of use?

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awkward but generally goods are now considered to be better made than they were years ago and 2-3 years fault free is considered normal. Speak to them nicely at first and if no joy, speak to Howdens, who are ultimately responsible to you under SOGA

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