Speed Credit/NDR issue

[SN8]

Hi,

 

I am having huge difficulty with NDR/Marshall Hoares. I have read several threads on them but not entirely sure what I should be doing next.

 

I wasn’t able to handle my debts anymore so I entered into a DMP with Step Change.

 

As per instructions, I sent an email to all my creditors that I was entering a DMP and that they will be receiving details shortly.

 

While the whole thing was getting set up, Speed Credit kept trying to call me.

I spoke to them the first few times explaining that they need to wait a while.

 

Few days later they passed it to NDR and then calls kept coming from them.

Finally it got ridiculous as they were calling me 2-3 times a day during my working hours and I had to say the same thing over and over again.

 

i started to ignore their calls. Then they called my work number.

I wasn’t at work and a colleague picked up and left me a message.

 

When I called them and asked them why they called my work, they said there was no mention on their system that my work number was called. Big Surprise!!!

I then told them they should never call my work and the guy told me I provided the details and that they will call my work number if they cant get me on my mobile.

 

After I spoke to the advisor and explained my situation (that they will be receiving a correspondence letter soon),

on the same day I received 2 other calls, just different idiots asking the same thing.

 

They are calling me 2-3 times a day now, even on weekends.

Also text and emails with home visit threats and in a few months my £400 loan has gone up to £2245.

 

Step Change has sent the correspondence at least 3 times on my request and every time they declined it.

Apparently it wasn't enough.

They want me to pay a minimum of £40/month.

 

I have several other Payday loans and can’t pay any more than what has been offered to them.

 

Last Sunday, they spoofed their number so it seemed like an international call coming in.

I picked up and the guy was very rude, screaming at me.

Why I took out a loan when I can’t pay?

 

Apparently 90% of their customers always pay and are very satisfied with them, etc. etc.

I even explained that if they had accepted the offer which was in late February,

a lot of that debt would have already been paid but they didn’t.

 

He kept on saying that I need to give up some luxuries, I asked him to look at my budget sheet and tell me if there is anything there that can be removed.

I don’t earn a lot so after all the essential things; I don’t have a lot extra left over.

Whatever is left is going to step change.

 

he told me my land line and my mobile is a luxury and I should give that up and pay them back.

I couldn’t believe it; thank god he didn’t say that rent was a luxury as well.

 

I asked them to contact Step Change and he said and I quote ‘we don’t contact your debt management company, they should contact us.

If we don’t hear from them, we will contact you only’.

 

I have read somewhere that once you are in a DMP, the debtors should only contact the debt management company and not me. Is that true?

 

We finally came to an arrangement that I will ask Step Change to send them the correspondence again but I know they will decline it again.

 

The calls/text/emails are still coming in.

 

I really need this to stop and there is no way I am paying over 2 grand on a £400 loan. Please help.

[renegadeimp]

Speecredit is ran by a very dubious person. Have a read of the speedcredit forums, or better still, search for Oliver Larholt. You'll soon start laughing at their silly attempts to trick money out of you.

[maroondevo52]

Hello and Welcome SN8,

 

I have moved this thread to the appropriate Forum.

 

Regards,

 

Scott.

[dx100uk]

just keep a good log of al the calls

 

time to stop them too.

you'll have no papertrail to the unlawful threats either.

 

let step change deal with them.

 

dx

[Lottielox85]

We let all calls go to voicemail and let them leave a message, which is always rude, full of illegal threats and part of my ongoing complaint to the oft. I only owe them £42 now but they claim its £700.

 

Get a complaint to the oft. The more people that complain the sooner they will be shut down for good,

[SN8]

Thanks a lot to all of you for getting back to me. I already spoke to Step Change. They told me all they can do is send the correspondence letter. Apparently they never call the creditors and provided a number that the creditor should call. On the other hand NDR is refusing to call them and telling me that Step Change should call them.

[SN8]

I have thought about that actually. Do you call them or just send them an email. What would be the best option. Also can financial ombudsman do anything about it?

[renegadeimp]

Fos wont get involved until you exhaust the creditors complaints procedure

[matttye]

Just pay them whatever you can afford, whether they accept it or not.

 

If they return your payments (which they won't), then you have a valid complaint that they're making it impossible for you to pay off your debt.