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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mortgage Express - Outright Repossession Order - help!


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If you think you can genuinely afford the payments, and can prove that, then I suggest you contact your local authority and ask about their mortgage protection fund. It is public money that the local authority can use to help people clear or reduce their arrears IF they will not get into trouble with payment again in the future.

 

Your arrears are relatively low, so the LA may decide it is cheaper to pay the arrears for you than to get an application to rehouse you and your four kids.

 

Contact them and see what they say - if they agree to give (or lend at a low rate of interest or no interest) the money, then they can put that in writing and you will be able to make a stay application to the court on form N244 to stay any eviction once the warrant is executed on the PO you received today.

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Can someone from SITE TEAM try and direct some help and guidance here or someone with expert reposession knowledge such as Ell-en?

 

WP

 

I think I pretty much fulfill the 'expert repossession knowledge' criteria. Or at least, I hope I do, since I not only do it for a living, but train others to do it too. If I fail that criteria, then the thousands of cases we have dealt with in our scheme have been mere figments of our imagination. :-D

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OP - all is not lost. Contact the local authority as I suggested, and then as Ell-enn suggested come back here for a bit more help. It is entirely possible for you to appeal the decision, however you will have to show proof of affordability, which the judge at your recent hearing clearly decided was an insurmountable issue.

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You won't be entitled to housing benefit as that is for rented properties. You may, however, be entitled to claim the DWP statutory mortgage interest support IF you are entitled to claim JSA. But that is not payable until 13 weeks after you sign on and will only cover the interest rate on your mortgage up to a maximum interest rate of 3.67%. So in combination with that you will have to ask your mortgage company to put you on interest only if you have a repayment mortgage or find the shortfall between what the DWP will pay and what the monthly instalment is. If your interest rate is above the level indicated, then the money you can claim will not cover even the interest only element of your loan, so there may be a shortfall to find even if you are entitled to SMI.

 

That said, if you return to court with details of your applications to the local authority for financial assistance with the arrears, and your claims for benefit, the judge may decide to stay the eviction until it is clearer about what you will be able to afford. But the judge will take into consideration whether or not your property has any equity in it, as if it doesn't, then the mortgagee will be unduly prejudiced by a delay and their security will be at risk. If there is equity - even as little as 20-30k, it is arguable that a 13 week wait for SMI to come through won't make a massive difference to them.

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