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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Suz v Abbey


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Hi All

 

I have joined the swelling ranks of reclaiming my charges from Abbey. Received my microfiche printouts and statements very quickly as I sent my £10 off with my original letter. I have sent a follow up letter informing them that they owe me almost £6,000 in charges and interest and they have 14 days to reimburse me. Low and behold I get home today almost one week later and they have acknowledged my "complaint" and will "investigate" but this could "take time". Well I don't feel like giving them much time to investigate this matter seeing as it only took me 2 days to go through my statements etc. What should I do next? Ignore the letter and issue an LBA when the 14 days are up? All help greatly appreciated

 

Sue :p

 

Sum being reclaimed £5,660

Data Protection Act Letter sent 18 September

Acknowledged by Abbey 28 September

Request for repayment of charges sent 11 October (14 days to respond i.e. 26/8)

Acknowledgement of complain from Abbey sent 16 October

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Had a GOGW today for £270 when I'm claiming nearly 6k. Will be writing back saying no thank you I want the lot, take a running jump mate. I am going to send the LBA on Monday - should I tell them to advise their solicitors of this claim seeing as I'll be writing to the complaints section?

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No.

They'll find out soon enough.

 

If you do write, tell them that you will be happy to accept their offer as part settlement, but you will be continuing your action for the whole amount.

 

Good luck with your claim.

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  • 1 month later...

Righto the Shabby swines are not playing ball and its time to issue proceedings. Bit daunted by it to be honest but determined. Is it easy enough to follow the N1 instructions and get this dealt with fast track and do I issue in the county court as the whole sum claimed is more than £5,000?

 

All advice greatly appreciated

 

Sue x

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Hi

 

Yes, it is easy to follow, you are joining an ever growing group of claimants and the path is well trodden.

 

Check the instructions in the library here http://www.consumeractiongroup.co.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html and spend some time in the Abbey Forum here http://www.consumeractiongroup.co.uk/forum/abbey-bank/

 

Start a new thread there and ask about anything you are unsure of or cannot find the answer too.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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