Docrafts club auto renewal help needed :( **Resolved**

[hyperseven]

My mum who is a pensioner signed up last year,20/06/12, for an annual subscription for docrafts club for £24.

 

She did not read the fine print and the subscription auto renew's if she does not cancel on the website.

 

She did not want to renew for the next 12 months but they have done this anyway.

 

sent them an email last week to say she did not want this and basically they quoted the T&C's that the will auto renew was not cancelled.

 

It should not of renewed until 20/06/13 if I understand 'annual' correctly?

 

She went to the bank yesterday, Lloydstsb and they said monies had already been taken out and she cannot do anything.

 

Is there anything she can do?

[ericsbrother]

Yes, do a recharge via the bank as the DD was improperly taken. The bank has mislead your mother with what they can and cant do but to be honest, not many know the protocols. The bank should restore the money to her account and she would them indemnify the bank against any further claim. Basically this means the originator would chase her for any debt created and not try to get it from the bank.

[hyperseven]

did a recharge and all sorted now thanks.