EGG PPI - canada square operations - Dragging feet !

[k13 wjd]

I've got a small claim ongoing for PPI from an old egg CC.

 

They keep telling me they need proof of my new address to send the cheque out, this being bank or building statement

gas/elec bill

council tax bill

(all dated within the last 2 months)

 

I don't bank in paper other than CC's

The gas/elec bills are both online, and if i do have a paper statement, its like 6 months old

the council tax is in the wifes name.

 

Last time i send them the following, hoping it would suffice

A copy of my UK firearms cert

A copy of my UK shotgun cert

my last virgin CC statement

a copy of my driving licence

 

Now forgive me if i'm wrong, but surely these 4 items prove its my home address. The home office don't give out firearms tickets without some pretty serious checks !

 

Any ideas how i can move this forward?

[Inertia Creeps]

These people are ridiculous. I have exactly the same problem however I sent them an original of my gas bill 3 months ago for an SAR request.

When I finally obtained it, the SAR has actually got some sort of verification sheet signed off by a member of staff with regards to my address.

I obtained from the SAR all the details to start a PPI claim, send it off, only to receive a letter saying that they need proof of my address, even though they sent an SAR to the same address.

So I send them a letter with the proof that they already have it, even sent proof of the verification signed by their member of staff and today I get another letter back saying we need proof of your address.

 

I am getting very frustrated with Canada Square, there is no number to ring them on, and when you write to them you are lucky if you get a response within 3 weeks. Their delaying tactics are shocking. Short of sending yet another gas bill which they do not even bother to return I don't know what else to do.

Not sure if or who I can report them to.

[dx100uk]

a printout from any util site should be ok

 

as well as a printout from voters.

 

di'd suggest they check voter themselves too, they have access to it!

 

dx

[Inertia Creeps]

Of course they have it! It's just an excuse to try and put you off making any sort of claim with them.

The fact that they won't even acknowledge their own acknowledgement of my proof of address makes it unlikely they will check the voters register as surely they would do that anyway?

Looks like I'll have to send yet another original gas bill which will solve the problem at the moment but I don't really see why I should when I'm not going to get it back.

[dx100uk]

send a scanned copy and a recent bill printed [via the pdf download] from the util site

 

dx

[Inertia Creeps]

Dx, didn't know you could do that. Just signed up to the British gas website and printed it off, thanks

[dx100uk]

doh!

 

put your readings I there too

 

stops them upping the dd amount too.

 

always better than monthly use your utils co's websites to I/p your current meter readings

 

dx