EE Deposit - Not cash refund!

[jpd070]

Evening all,

 

Apologies if this is in the wrong place.

 

I took an iPhone 5 out on contract with EE in March, and was asked to pay a £100 deposit, as I had a low credit score - owing to the fact that I've changed address a few times. I paid this on the understanding that after 3 months of paying on time, I'd be refunded this as cash.

 

I've just received my 3rd bill, to which EE have credited the £100 deposit. This obviously leaves a negative balance, which EE say will be knocked off my next bill.... All well and good, but I was led to believe that this money (which I paid using a Credit Card) would be refunded back to me. I called them and they advised they can refund the negative balance if required, but this will take 25 working days!!!!

 

I find this absolutely shocking. I handed my money over in good faith, and they've gone back on what they said. Any ideas on how to approach this with regard to a complaint?

[helpneeded123]

Sorry to hear this.

 

Recently had an issue with Orange / EE myself and got the issue swifyly resolved by sending an email to executive. office@orange.co.uk

[locutus]

Sorry to hear this.

 

Recently had an issue with Orange / EE myself and got the issue swifyly resolved by sending an email to executive.office@orange.co.uk

 

Fixed the broken email