Unsure what to do now MBNA PPI claim

[wessutton629]

Hi,

 

MBNA has upheld my complaint but said i only paid PPI for 5 months then i cancelled it.

 

I don't ever remember cancelling because i never knew i'd taken it out until recently.

 

i sent off a SAR

got lots of paperwork back

but instead of getting copies of my statements i received a spreadsheet outlining transactions made.

 

Also i never received the transcript of the apparent call i made them to cancel.

 

should i be suspicious that they sent me a spreadsheet because i know how easily they can be manipulated to show me only what they want me to see?

 

Or should i write back and ask for copies of the originals?

 

 

Any advice would be greatly appreciated as to carry on with my claim or am i wasting my time..

[dx100uk]

sent the failure to comply letter

 

SPECICIALLY asking for what you want.

 

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failiure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

[wessutton629]

Thanks dx100uk, do you know if I'm entitled to copies of the statements or will they say a spreadsheet honours the request?

[ken100464]

The transaction history is all you will get unless you request otherwise.

 

If you want statements they can charge you. Think last one I saw asking was offered them at £5 a statement. You have to understand they have given you the information its just not in the format we normally see. To get it into a format you wish they can charge you.

 

The information you require for a PPI claim is in the transaction log. Your cancellation phonecall should be in the coms log. Just it will be hidden in code.

 

Hope that helps. Well done on the uphold btw

[dx100uk]

sorry but an SAR is for ALL the info they have on you

 

including ALL the statements.

 

dx