Buy As You View HELP **Resolved **

[boswell]

Hi and welcome to CAG, very sorry to hear of your miscarriage.

I dont know much about baytv but im sure someone will be along with the right advice soon.

 

Do you have a copy of a contract with their T&C's on the back and does it say anything about removal.

 

Also do you have a price on it to say how much the TV cost to see what percentage you have paid in relation to its value,

i'm assuming its an agreement to buy and not just to hire.

 

Good Luck and get well soon.

Edited April 30, 2013 by boswell
typo

[boswell]

I think all the experts have gone to a BBQ, tbut i'm sure they will be along shortly.

 

Had a quick google on CAB site and it says,

When can the lender repossess the goods

 

If the lender ends the agreement, for example, because you haven’t kept up with the repayments, they may be able to repossess the goods. Usually, the lender will need a court order to do this. But if you’ve paid less than one third of the total amount, they don’t need a court order. The agreement should tell you how much one third is.

 

You have paid half so he shouldnt have taken the tv, paticularly in view of you reporting the fault, and more so because of your sad misscarriage. What a nasty peice of work they are.

Have you thought about going to CAB tomorrow and did the moron leave a copy of what your friend signed.

[boswell]

Rebecca,

I certainly hope heads roll at bayv after you have complained to them, the attitude of some of their staff stinks, particularly when dealing with someone in distress like yourself. God it makes me angry, wouldnt like to say what i would do if something like this happened to my daughter.

[boswell]

That's great Rebecca keep the thread updated as and when you can, but above all don't resign yourself to defeat - its not over yet. Morons.

[boswell]

i wonder how many poor people they have done this too x

I dont think i want to know, i like to sleep at night.

Rebecca, if you do copy any correspondence on here dont forget to blank out any personal details.

[boswell]

We are all back from the BBQ now (sorry boswell, couldn't resist )

LoL, thats fine ims, would have done the same given the chance, just been trying to keep poor rebeccas spirits up, she really has had a very bad experience in more ways than one.

[boswell]

I have just received correspondence back from Elaine @bayv

 

Hi Rebecca,

 

I am so sorry you have had cause to complain, especially when your going through such a difficult time. Please be assured I will ensure you are contacted as soon as the office is open tomorrow.

 

In the meantime please don't hesitate to contact me should you need any further assistance

 

Kind regards

 

Elaine

Customer Service Director

 

Will look forward to hearing some positive news tomorrow after youve been contacted by the branch, if she is customer services director i think she should be the one doing the sorting out with the branch, not you. But at least its a start.

[boswell]

What I want to know is.. why wasn't I invited ?

 

You were CB, but you never heard, u always have the cans on,lol.

[boswell]

The kettle lead. The manager has been told by the collector that a wire had been detected at the back of TV and this wire may have been used to by pass the box timer, if this was true a kettle lead would have been stripped at both ends this is a crude way of doing this action, unless, that was the only available cable at the time. Anyway the manager reckons this is a good reason for grabbing the tv back,

even that you have paid. £800

 

Just shows how desperate these morons are to get their goods back picking on helpless people with excuses like that to resell them, i dont think a customer would report a fault with the box while they were bypassing the box. Beggars belief.

[boswell]

exactly, the box had jammed some how so i couldnt put anything into it, if i was somehow trying to con them i would have removed the fault :/ its just awful that they are trying to make me out to be the bad person. I wish i had been here so i could have taken pictures before he had removed it x

 

From what ive read youve done the right thing, even having your friend to be there to explain the situation, maybe that wasnt such a good idea after all. But then again with the benefit of hindsight we would all be in a diff situation.

You did the right things keep telling yourself that and direct your dismay to the staff (did i say staff) and not yourself.

[boswell]

Just read an interesting thread, worth a look.2008 but looks like TS have them in their radar.

[boswell]

Good advice from dx, so let's see what happens tomorrow first. Personally in your condition u don't need more stress and upset. If its not resolved in the morning to your complete satisfaction I would let TS take a load off your mind.

[boswell]

Hi Rebecca,

Might be an idea to mail the contact u had if no response soon, keep kicking on their butts.

[boswell]

Why not get your details together and a phone no, for TS just in case u decide to shift it to their desk.

[boswell]

Hi guys just letting you all no that I've spoken to Elaine (she was a very big help) and we are pretty much sorted now. After alot of misunderstandings Elaine has sorted it, I am paying the £65 I owe them off and then my tv is being brought back. Thank you all for your help I'm very pleased with the out come xx

 

Great news rebecca, now you can put this behind you and recouperate from your recent misfortune, but dont forget about what dx said about their optional insurance, it might save you a few bob, good luck and hope you have enjoyed your experience on here.

[boswell]

:whoo:Hi rebecca, thats great news now you can put this behind you and concentrate on recouperating after your recent misfortune, but dont forget what dx said about their optopnal insureance, might save yourself a few bob, Good luck

[boswell]

dont know how that double posted, oh well good news anyway and a happy outcome for you.x.

[boswell]

Money first then tv back? Im very wary of that.

Hi Rebecca, i cant believe you have'nt got your telly back yet, so much for this Elaine one sorting things out for you.

I suppose you've paid the £65 have you, if so the above post is more relevant!!

[boswell]

They really are paying hardball with you, i would have thought,, no not thought-- EXPECTED, in view of their behaviour to have at least done something like dx said in #44.

I would still go for them when you get your telly back, and of course when your upto it.

Edited May 3, 2013 by boswell
typo

[boswell]

I completely understand how you feel, all depends wether they have another low life available. Suppose they have plenty really, just the availability in question really,lol