Is this a delaying tactic?

[wessutton629]

Hi all, just claimed PPI back from MBNA and it was up held but they only offered £154 refund in premiums plus the interest totalling about £350. I'd had the card for 13 years with high balance on it for a while. I called them today to query the amount, they say i cancelled it in 2000 which is catagorically not true, i didn't know i'd taken out PPI til i got a copy of the credit agreement the other month ! Has anyone else had these claims if so how did you deal with it? Thanks for any suggestions.

[ims21]

Hi

 

I have moved your thread to the PPI forum.

 

Do you have all of your statements of account?

 

If ot then I would send a Subject Access Request (SAR) to MBNA to get as mush detail on the account as you can. Template for SAR is in the CAG library, the link to which is at the top of every CAG page in green.

 

You won't be able to check whether the offer is correct without the base data.

[intend]

Good news on it being upheld, nothing to worry about now. Get that SAR done then with the help of the site you can construct a valid claim amount.