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Orange Mis-Selling Sim Only Deals -- Voicemail NOT included, it's 35p per minute


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Has anyone else has issues with Orange sales reps saying that voicemail is included in Sim only deals and then they bill you 35p per minute for voicemail?

 

I needed a sim for a line I use just to collect messages. I called Orange and they told me that while the 7.50 per month option didn't include voicemail, the £10.50 option did.

 

3 months later I realise that Orange have billed me 35p per minute for all voicemails.

 

Have spent 45 minutes on phone with them to try to resolve -- they try to put me through to the sales rep invloved but he never answers all calls me back... 6 days has passed since he was supposed to call me back.

 

Complete waste of my time. Very poor customer service + Orange sim only deal is also being mis-sold.

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If there was a recording of this being mis-sold, one could take serious action

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