BT Give Adverse Report On Equifax - Only been with them 7 days!

[Beserker]

Just rejoined BT from O2 starting to regret it,

would'nt have done it if they were'nt offering Infinity at the end of this month.

 

Email from Equifax saying my Credit file had changed significantly sine last report.

 

Checked it - paid the £5 odd.

 

Am very alarmed and not pleased (actually ) to see my account being marked as being 6 months in arrears

- nonsense I have only been with them 7 days!

 

This has resulted in an "Excellent" score being reduced to "Very Poor".

 

Fortunately I am not looking to remortgage in the near future.

 

However, has anyone else had this experience?

 

Can I sue for defamation?

 

Obviously I have emailed them asking them to correct the report.

[dx100uk]

you say you have 'rejoined' BT

 

did you leave them before on not too a friendly situation?

 

that could explain it.....

 

dx

[Beserker]

As far as I am aware I have never been in arrears with my broadband or telephone bill.

 

As regards my relationship with them at that time, , I was irritated with them over heavy internet usage (small network - 3 big music/film fans) and consequent capping. No, I did'nt leave before the expiry of my contract.

 

Of note the equifax file shows the debt as £0!

Edited March 10, 2013 by Beserker
More Info

[BRIGADIER2JCS]

OK you need to complain directly to BTs data controller do NOT go through customer services you will get no help that way!!

You also need to do this by RM recorded delivery.

If there was a £5.00 debt still owed prior to your rejoining BT this may have been an automated update, so challenge it as unfair/unreasonable.