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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Discretionary Housing Payments


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Throughout the governments Welfare Reform in respect of Housing Benefit, there has been repeated reference by the government to Discretionary Housing Payments as a safeguard for those affected by: -

 

  • Housing Benefit reductions in private sector
  • the extension of shared room rate in private sector
  • the introduction of the under occupation reduction for social tenants

I thought it might be helpful to provide some basic information about Discretionary Housing Payments (DHPs).

 

Since 2001, each Council has had a discretion to offer extra assistance to those in receipt of: -

 

  • HB who require additional financial assistance to meet their rent costs.
  • CTB who require additional financial assistance to meet their council tax costs.

The amount that a Council can spend is set by the DWP and varies by Council and by year. details of Council's funding limits for 2013/14 can be found at http://www.dwp.gov.uk/docs/s1-2013.pdf

 

Please note that with effect from 1 April 2013, DHPs will no longer be payable to assist with Council Tax costs. It will solely be for help with rent costs, and will be available to those in receipt of HB or Universal Credit.

 

If you are not receiving HB/UC, you will not be eligible for a DHP.

 

If your HB/UC meets your full rental costs, you will not be eligible for a DHP.

 

DHPs are not part of the normal Housing Benefit or Council Tax Benefit schemes. As the name suggests, any payments are made at the Council's discretion.

 

The DWP guidance advises that DHPs should not be used as a way to get round the application of any standard HB restrictions or the government's Welfare Reform.

 

There are no rules that give anyone a right to a payment, but the Council may be able to pay you Discretionary Housing Payments if they believe that you need extra financial support.

 

Normally to be awarded a DHP, you would need to have unusual or extreme circumstances which are causing hardship or mean that you're at risk of becoming homeless.

 

Situations where DHPs may be payable include: -

 

  • Foster carers who require additional rooms not allowed for in HB
  • Disabled people living in significantly adapted properties
  • People who are unable to pay the shortfall between rent and HB due to other unusual circumstances

DHPs cannot be paid to meet service charges that don't count for Housing Benefit - things like charges for water, heating or meals.

 

As there is only a limited amount of money available to pay DHPs, most awards would only be paid for short periods of time to allow the person to make alternative arrangements to meet their rent costs.

 

I am aware that there is currently information being circulated through social network sites advising that anybody affected by the 'bedroom tax' can have the shortfall met by DHPs. This information is simply not true. The amount of money that the DWP have allowed for DHPs is a fraction of the reduction in HB caused by the 'bedroom tax'. So most applicants would be unsuccessful.

Edited by citizenB
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DHPs are only available to those who rent their homes and receive housing benefit

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