Mbna - ppi knock back.....help required

[WILKINSS208]

Hi

I am trying to reclaim PPI on a credit card which was taken out in 1996.

Card was taken out 30/7/96 and MBNA later rang me 25/8/99 selling me PPI. They pushed me to have PPI and did not give me all the information, ie. did i already have a policy? what would happen if lost job? I could of got policy elsewhere etc etc

 

I have received a letter from MBNA stating the below:

 

You have said that the policy was not suitable for your needs. Since no advice was given our associates were not required to ask whether you had any existing insurance in place, collate any information about your demands, needs and circumstances and nor did we have a duty to ensure that the policy was suitable for you. However, we were required to give you information which was adequate for you to make an informed decision about whether or not you wished to purchase the policy.

 

They set out the terms and conditions of the policy, eligibility details, the main exclusions and details of the 30day cancellation period. In addition, you were sent a policy summary and full policy terms and conditions after the call.

 

After considering all of the information I have about your complaint, I note theat you would still have received significant benefit from this policy in the event of disability or unemployment, as the benefit more than covered your minimum payments each month. Furthermore, your sick pay and other benefits would not have prevented you from making a claim under the plicy and there was no other terms, limiatations or exclusions which were likely to have prevented you from making a claim.

 

I took the card out, they later sold me policy informing me I had to take policy out to run along side my card, with added benefits for unemployment etc. When I was unemployed and tried to get help off MBNA, they failed to help, failed to inform me I could claim on policy. They advised me to cancel PPI off card to reduce my payments and thats all they could do.

 

Where can I go from here?

Please give advice

[citizenB]

You can either challenge their decision direct or take your complaint to the Financial Ombudsman.

 

There was someone who only last year had a claim satisfied from 1996 - I will try and find it for you.

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?354001-Mbna-awaiting-offer-letter-%A364-000-WIN!!&p=3874678&viewfull=1#post3874678

 

Here you go.

[WILKINSS208]

THANK YOU, INTERESTING LINK!

I will keep going and take further. I am going to send a SAR in first and get all the details so can get all info

[citizenB]

Yes, that is probably the best idea.

 

They have 40 calendar days to comply with your request

[WILKINSS208]

yes thats fine,as i say in no hurry. they said they sold me it at later date and i cant remember this. i want to see what telephone call said. what would happen if they just added it!!!

[citizenB]

You need to see their communication logs/diary of events you might need to specifically request transcripts of telephone calls.