Tesco PPI refund amount changed

[klassykitty]

We sent a PPI claim form to Tesco for a loan that had been paid off several years ago.

 

They took longer than the 8 weeks to give a final response, sending a couple of letters inbetween.

 

On 23rd feb we received an offer from them as they agreed they couldnt confirm accurate information had been supplied when it was taken out, the amount was £3016.

 

We sent the acceptance form back which said payment would be made within 7 days,

 

its been longer, so my husband called today and was told there had been a 'mix up' and the payment team would call him back.

 

They have called back and said they made an arror with the first offer

and the amount they want to offer is now £2600!

 

Where do we stand with this?

[citizenB]

You should write to them and find out why the difference in the offer.

 

Tesco are being a bit naughty with PPI refunds, unless you can provide statements/other proof that PPI was applied to the account further back than 6 years, they wont refund it.

[klassykitty]

Maybe that was the reason, because it was from 2003 and the interest was £975 in the first offer

They said they have sent out the new offer but havent received it yet

[klassykitty]

Surely they have to honour the first offer though?

[dx100uk]

have you no sar'd them to get all the paperwork so YOU can workout what you should get?

 

dx

[klassykitty]

No,

it was a bit confusing,

because the credit was provided by RBS

but the loan was actually taken out with Tesco,

 

when we fell into arrears tesco and RBS passed the book back and forth

and it was a nightmare to get anywhere with them.

 

They eventually put a charging order on our house which was paid back when we sold the house.

 

The court paperwork said RBS,

so we initially sent a SAR to RBS with a £10 postal order

as we had no other information other than the court ref numbers,

 

after several letters they told us we needed to write to Tesco,

so we just sent a letter and the standard PPI questionairre as we didnt want to send another £10 to get no where again.

 

The actual offer is much more than we expected,

but how can they now decide due to an 'admin error'

they want to offer £400 less surely they have to honour the initial offer?

[dx100uk]

you need to SEE the paperwork they are relying upon

 

they must have it

 

else how can they make a revised offer?

 

dx

[klassykitty]

I guess i should wait until the revised offer letter comes in and see what it says, they said they sent it on 28th feb, but havent had it yet.

[dx100uk]

what does that acheive?

 

you still wont be about to calculate what you SHOULD GET.

 

fire an SAR off

 

dx

[klassykitty]

They have 40 days to reply to the SAR and we have 28 days to accept their offer?

[dx100uk]

enc a letter with the sar refering to the fact that you are unsure

IF their redress is correct as they have chagned it

and wish sight of the documents they are relying upon

before accepting the reduced offer

 

dx