Bt charge for disconnecting

[Jabloom]

I called bt on 30th oct 2012 to ask if I would be charged anything to cancel and move to virgin media. I was told no charges as my contract ha finished.

The following week I was told (after taking out a new contract with virgin) that I Would be charged £30 admin fee. I have complained about this as I wasn't advised and that was the whole point of the call. They are regain to remove the charge. Which I'm not going to pay as I would have actually stayed with bt if I knew I would end up paying more to leave.

Anyone hae any advise? Do I have a leg to stand on?

[thorntondog]

The same thing happened to me. Bt kept sending me a bill after I went with virgin and I have just ignored it. They referred it to a dca and I ignored them as well they sent me a coupe of letters and a couple of phone calls =- I asked the dca to justify the billand they couldnt.

 

I have been with virgin now for about six months and I am not paying it. BT ripped me off for years with extortionate bills and I am not a big phone user.

I havent heard from BT or the dca for the past month and im not contacting either of them as I refuse to waste the cost of a call on them.

My bills are so much cheaper with virgin.

 

Good luck

[renegadeimp]

Check your credit files to see if they have entered anything.

[thorntondog]

Thanks Rene

But I actually don't care if it is on my credit file - I havent checked but my credit file has been wrecked for years. I dont think I can repair my credit within this lifetime so I dont try.

I am still not paying BT unless they can justify it.