thanks a lot vodafone!

[lorna2012]

I set up a repayment plan with Vodafone.

 

This was agreed throughout December 2012 and they agreed to remove my default as a result

- they have now gone on and put a default on despite my making payments to them.

 

I can't actually think right now or even formulate a sentence.

 

I am just seriously so low and depressed by another matter (an illegally obtained CCJ)

and this is just the straw that broke the camel's back.

 

Apparently Vodafone care loads about their customer relations to the point they have representatives on these forums,

 

so perhaps posting this will actually get someone to sort this matter out by close of today.

 

I just honestly feel at breaking point and like I can't take anything else anymore.

[ims21]

Thread moved to the Telecoms forum.

 

Use this method to get Lee from Vodafone on board with your problem.

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafo ne.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

When you have done that you will get an automated reference number which you should then post on this thread so that Lee can track it.

[lorna2012]

Thank you!

 

They havent bothered sending any reference number, its a joke, I am furious, I can't even think straight I am that enraged.

 

Whats the point of setting up a repayment plan?!

 

Companies only give take notice when you hit them where it hurts - their pocket through bad publicity!

 

I don't expect them to actually do anything but god knows I'd google everything before committing to it as a result now!

[Lee Vodafone Company Rep]

Hi lorna2012,

 

Thanks for your time on the phone earlier in the week.

 

If there's anything else you need to speak to me about you know I am.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Dilinja]

Lee, Im interested in the outcome of this case. Has Lorna had her default lifted?