@talktalk TalkTalk lost my number

[FranklinM]

Hi,

 

Just over a month ago I bought a two TalkTalk mobiles - there were some teething problems which I was assured would be ironed out in 3-5 days. After about 3 weeks, one of the handsets was working and I successfully ported my old number (from Vodafone). However, in trying to fix the second handset they have deleted my old number (which I have had for some years and use for private and professional uses), and given me a default number instead. While I complained and eventually got through to the CEO's office, nothing is apparently being done to retrieve my old number, and they can't promise that they would. Vodafone can't get my number back as it's already been ported. Is there anything I can do to get this fixed? I've tried the "the squeaky wheel gets the oil" approach which just seems to confuse them as they just add action after action onto my account notes which doesn't get done, and I've taken it as high as they're willing to go. What's the going rate in Court for a lost number?

 

Thanks,

 

Frank

 

P.S. The second handset STILL doesn't work, either.

[Lee Vodafone Company Rep]

Hi Frank,

 

It's a shame to hear that you've left us.

 

However, in regard to the port I can confirm that once we've released it it would be up to the receiving network to connect you again.

 

If you were initially connected successfully I can't see any reason why your number can't be restored again.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[2Grumpy]

Have you tried ringing the number - have they given it to some-one else?