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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi guys i am pretty new too this forum posting regrading troubles with brighthouse well heres my story here goes i recently got into a small debt problem with them last monday gone i was forced into only paying erm £30 out of my normal £51 fortnightly agreement payment plan as of a slight other bill problem so its now left me still owning them £35 which consists of late payment fees they have given me only tomorrow too pay it in they wont give me any more time seening i dont get nxt money till16th if i dont pay it by tomorrow they are then looking at collecting my goods any advice on this matter i would be greatfull

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  • 2 months later...

hi, do not answer your door to them. or if you do, make sure you have the security chain in place! do not give them the goods. say you will only give them the goods if they have a court order for this.

 

if you are paying for their damage liability cover and optional service cover, then you could think about cancelling both payments and also claim a refund of the payments you have already made in respect of their insurances.

 

they can only collect your goods if you give them permission to do so, ie - if you give them permission to enter your home! do not give them permission, do not let them in your home. the only other way they can collect the goods is if you were to leave them in a public area...

 

if you do not give them permission, then they would need a court order to collect your goods.

 

if you are paying for their insurances (service cover and damage liability) you could think about stopping these and claiming back the entire money you have already paid for these insurances.

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