Missjoy v Northern Bank (Help Needed)

[missjoy]

Hi all, i posted my spreadsheet to the Northern Bank (NI) on 9th Oct which they received on the 11th Oct. I stated that they had 14 days to reply to me: "accepting, unconditionally, my request in priciple and letting, me know a date by which i will receive payment".

 

I received a letter back from them dated 11th October & received by me on the 12th October. It basically said that they received my letter on the 11th October & thanking me for bringing it to their attention. They said the matter would be investigated & that when these investigations were complete they would respond to me - usually within 20 working days. They also said i could refer the the ombudsman if i wasnt happy.

 

Now, what i want to know is, can they make me wait 20 working days as i gave them 14? Do their 14 days start when they receive the letter? What is my next step from here? Cheers all, hope someone can help

[Guest ian cognito]

no you stick to your timetable, give them an extra couple of days as the court assume 2 days to receive the letter.

 

Good luck!

[lickthewallfatboy]

the thing to remeber is YOU are in the driving seat-not them.Do not let them dictate terms or timetables to you-if you hand them the initiative,they gain the advantage.

 

And open a parachute account if you haven't already.They paid me £2888 in claim 1 and closed my account.Now I have claim 2 pending for an estimated amount,because they are withholding my data prior to 2004.

 

A VERY vindictive outfit-never forget that!!

[pogo]

THEY PAID ME £2888 IN CLAIN 1

Did they pay up because of your letters to them or did you go to Small claims court. My understanding is you can only claim a max of £2000 through the court. I have sent lba to northern bank on Tues 10/10. Trying to get £2300 of them. As previously mentioned in this thread the bank promised a response within 20 days but that deadline passed without a cheep. Cant wait until the deadline.

[lickthewallfatboy]

they paid up because I harassed the arses off them.I had filed a claim,and they eventually paid it,plus all the charges I had accumulated post-claim......the final straw came when I exercised my "right of appropriation" of benefits not to be used paying charges,and to actually be allowed to keep us alive!!

 

dummy right out of the pram time-account closure plus payout!!

 

Now I'm going after any charged pre-April 2004.They have refused to give me this info,but have given everything to another claimant right back to 1999.....wonder how they are going to defend that!!???

[missjoy]

Thanks all for your help! Is there a template around anywhere or can anyone help me out with something to say to them along the lines of "no, you have x amount of days & not 20 working days to respond to me weather you are going to pay out". Cheers all

[lickthewallfatboy]

I would just stick to the timetable as recommended on the forum-don't even acknowledge their attempts.

 

Request for repayment

14 days later LBA

14 days later-file your claim.

 

Go for it!!

[missjoy]

Cheers v much, will just do that - thank you p.s. Is there a lba template anywhere which conencides (sic) with my situation now?? All this help is truely appreciated!

[lickthewallfatboy]

just stick in the LBA from the forum library amended to suit your bank details.

[missjoy]

Thank you very very much! I have my LBA letter typed up ready to go, as i doubt they wil get back to me within the 14 days. Thanks again! Looks like ill be needing help with court stuff soon! lol!

[puppylove]

Watching this thread with interest as my DB and SIL just sent off their DPA to northern bank last week!