Info for Citcard customers who had CPP card insurance added to their accounts.

[MARTIN3030]

Have mentioned this before.

Following an investigation by the FSA CPP were fined a total of £10.5m

CPP was applied to both Associates cards and later Citi branded cards.

It seems that CPP have a liability themselves for some agreements,while Citicard themselves have a Liability for others.

If you have tried seeking a refund from CPP directly,they may refer you to Citicard,who will send you a letter saying they are investigating.

I waited almost 6 months for Citicard to complete their inquiries which then saw them sending a cheque for 1 years CPP membership with no interest added.

Their letter stated that this was in full and final settlement.

 

I have demanded to be given a breakdown of what the payment covers and have preliminary accepted their cheque as part payment in settlement.

 

It is therefore important that if you are contacting Citi or CPP in respect of card protection/Identity protection insurance,that you demand full information in respect of any payments they may send to you in settlement,so you are able to evaluate if you have been refunded in full with interest.

 

We have obtained a dedicated address for the department dealing with these claims which is;

 

Complaints Handling Team

Citicard

PO BOX 53680

London

SE5 5PY

 

email citicardsman.customerfeedback@citigroup.com

 

Please share your experiences and progress with claims in your own threads.

 

Here is the statement put out in November by the FSA

 

 

We have fined Card Protection Plan (CPP) £10.5 million for mis-selling insurance which covered customers against the risk of fraud on lost or stolen credit and debit cards and against the risk of identity theft. CPP has agreed to pay an estimated £14.5 million compensation to affected customers. Find out what this means for you.

CPP sold credit and debit Card Protection and Identity Protection both directly to customers and through high street banks. Between January 2005 and March 2011, these products might have been sold inappropriately.

For example, we found that customers were told that they would receive up to £100,000 worth of insurance cover against fraudulent transactions with Card Protection insurance. This was often not needed as customers are usually covered by their bank. Furthermore, during the sale of Identity Protection, CPP sometimes exaggerated the risks and consequences of identity theft.

Compensation for customers

 

Customers don’t need to do anything at this stage, CPP will contact those who may have been affected and, following a review, will pay compensation to customers where appropriate. However, in the meantime, you can write directly to the firm.

CPP has agreed to stop new sales of products (apart from where the insurance is sold as part of a package) and to stop trying to persuade customers who call to cancel their policies to keep them.

You do not generally need insurance for fraudulent transactions on lost or stolen credit and debit cards because you are not legally responsible for unauthorised card payments – apart from in exceptional circumstances.

Know your rights

 

See more about unauthorised transactions in our Bank accounts: Know your rights guide (pdf) or see our Bank accounts: Know your rights page.

[JohnnyPacket]

I have done all of what you have done Martin3030! Please see my own thread and offer some assistance if you can!

[MARTIN3030]

Ok