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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Welcome Finance any dealings???


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Hi All,

after some considerable time we have finally managed to throw off the shackles of Welcome finance. I went to my local office today and personally served them with A Subject Access Request, which I advised the manager she might like to forward it to head office along with my cheque for the £10 fee?

I was wondering if anyone else had had any dealings with Welcome and have taken action against them similar to mine. It would be great to get some feedback from anyone who has and what stage they are at or the conclusion of their action?

 

Hope to hear from you soon Bazza

Hi Falcon 185

 

Wrote to them 3 weeks ago, recorded delivery and they have not replied. First thing Tuesday morning I am taking my DPA into the main branch in Glasgow. Gonna file against these sods as soon as I get the information on the account from them and there 14 days are up.

 

Tony

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Hello All

 

Just came back home after personally lodging my DPA with Welcome Finance. I also told them in the letter that I was putting the account into dispute and they were not getting a penny more until either they settle up all the charges or the court reaches a decision. All told I left them a very unhappy bunch.

 

Tony

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  • 2 weeks later...

Hi Dipply 75

 

I received details of my Welcome DPA this morning but unfortunately the post arrived after I went to work. The bad news for Welcome was that I wrote a very snappy letter last night to them and I posted it first this morning. Originally this account was with Watson Finance but they folded up in Jan 2004 and Welcome took over the account. The first thing they done was add on £75 for a Disbursal of fees (any idea what this is) I presume everyone that was with Watsons got hit with this. I told them that I required full disclosure of what paperwork they received from Watsons but needlessto say, no paperwork on that score. I requested a copy of their terms and conditions and once again nothing. Throughout the account statements the rate of interest charged is full of flaws. There is a difference in the rate of interest charged each month but the amazing part is they are charging more than £11 of a difference when the balance is lower than the previous month. I am back on the phone to them tomorrow and when I find out their monthly rate of interest I am going to rewrite the account history leaving out all the charges and then I file I will be doing so using the contractual rate of interest.

 

Tony

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Hi Seylectric

 

Since Jan 2004 when they took over handling this account this is the only time I have known what the so called balance was on the account. It was not until I put in my subject access request that I discovered what they presume I owe them. However by the time I am finished with them there will be very little left on the balance.

 

Cheers

 

Tony

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  • 1 month later...
HI Guys, yes they are covered under the FSA, just cut and pasted this from their website ;-)

Welcome Financial Services is a trading name of Progressive Financial Services Ltd, which is authorised and regulated by the Financial Services Authority.[/quote

 

Hi to everyone persecuted with Welcome Finance.

 

I received my subject access info some 7 weeks ago, the info received was insufficient and despite three telephone calls and a further two recorded letters I am no further forward. To-night I bit the bullet and I have completed the court papers which I am filing in the morning. It may well be that I have dropped a few quid but a bird in the hand is always worth two in the bush.

 

There is nothing better than a nice surprise coming up to Christmas so I would encourage anyone who is in the same position as me to get Welcome into court; in that way 2007 is going to be some year for the ex-persecuted.

 

Strike while the iron is hot!:p

 

Laughing all the way to the bank:) . OOPHS:razz:

 

Tony

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  • 2 years later...
Hi All,

after some considerable time we have finally managed to throw off the shackles of Welcome finance. I went to my local office today and personally served them with A Subject Access Request, which I advised the manager she might like to forward it to head office along with my cheque for the £10 fee?

I was wondering if anyone else had had any dealings with Welcome and have taken action against them similar to mine. It would be great to get some feedback from anyone who has and what stage they are at or the conclusion of their action?

 

Hope to hear from you soon Bazza

 

Hi Falcon

 

Welcome Finance took over the business of Watson Finance who my wife had a loan from and immediately they added on £450 to the balance. They claimed that this fee was legal cost which had to be bore by all persons who had existing accounts with Watson's.

 

Some time ago I received my wife's statements from Welcome and I redrafted the account, taking out all charges including the £450 and recalculating the monthly interest and presented them with the new account.

 

They were showing a balance of £1,258 and the new account showed £217. After many months of letters back and forth they sent an agent out to the house. He said that Welcome would take £500 off the account if I would drop this complaint. I refused.

 

Eight weeks later I got the court papers back and got them served on Welcome. Four days later they telephone and told my wife that the account was cleared off.

 

File the papers and take them to court and they will settle immediately.

 

Cheers

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