scottish widows - life policy? missold?

[deano_uk]

hi,

a friend was paying £140.00 per month as her bank Lloyds advised her to take a 'life assurance policy'

 

she has now cancelled the policy because she had assumed that she would be covered for illness (which she is not)

 

she does not speak english and her son who only speaks a little english was with her and translated as much as possible (his english skill is not good)

 

is it possible that this policy was missold as the customer was not sure what she was actually paying for?

 

are there any rules / regulations that state a customer should know what they are buying / paying for?

or can they simply sell to someone who has at the most a knowledge of maybe 10 english words?

[Guest]

bcobs, lending code, oft guides, fsa, fos for eg if applicable?

[deano_uk]

hi, they offered full refund plus the 8%

 

they said in full and final settlement so im unsure if anything else could have been claimed, but shes happy getting back what she paid

[Guest]

sounds good. take that. other would be also poss compensation for the inconvenience/misselling.

another result for the consumer v loyds.