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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Received New Keeper Questionnaire from Log Book Loans


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Hi new to the forum, joining for the reason I post below

Have just received a letter from log book loans concerning a second hand car i bought 3 months ago.

 

"We understand that you purchased the vehicle without knowledge of our interest and as such it is likely that you will be classified by the Hire Purchase Act 1964 as an ';innocent purchaser' and will have obtained good title to the vehicle. In order to confirm that this is the case we would ask that you please complete and return the attached questionnaire to the address given above. Once the questionnaire is returned, we will be able to confirm whether we intend to pursue the matter further. If we are satisfied that you are in fact an innocent purchaser, then we will write to you confirming that we have released our interest in the vehicle."

 

Help!!! I've done a bit of research over the weekend but no one seems to mention this kind of approach before.

The questionnaire covers when did I purchase it, who from, price paid and do i have a receipt, are you a trader, do you still have it, if not where is it, any other information that may be useful.

 

I bought it off an ad in gumtree, from a bit of a backstreet trader to be honest, and it looks like my stupidity has come back to haunt me.

I'm just confused as to why they are taking this approach rather than just taking the car, as seems to happen so often in these threads?

 

I paid cash have a copy of the advert and a handwritten receipt. The V5 was intact and I have my new copy now.

 

I eventually rang them and the woman said they dont want reclaim the car(yeah right!) but not to sell it, just return the questionnaire.

 

Help,

totally confused and gutted.

Edited by ims21
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how much did you pay for the vehicle. doesnt matter were you bought the vehicle as long as the price you paid was reasonable and you took steps to ensure the vehicle was finance free.

 

they can't just take the car off you if you bought it in good faith

:???: what me. never heard of you never had a debt with you.
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Thanks guys

Reading up on the HP Act what you say seems to be the case.

My concern is the, price was cheap, £1800 when at face value you'd expect over £2000, however this price matched the poor cosmetic condition of the car, I bought it as the basis of a restoration project. Seen in the flesh you would say the price was fair, but how do you explain this to someone sat in a repo office with looking to balance their books?!

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