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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Items taken by FGW staff on train


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OK guys,a

rather unusual one here.

 

I was travelling on a FGW train from Exeter-Cornwall.

 

Just before Plymouth station, the cleaner came through the train asking for any rubbish to be collected.

 

As I hadn't got anything that needed to be taken, I just said No and went back to my book.

 

I turned back in time to see him taking a paper bag out of my holdall which was on the seat next to me and throwing it into the sack.

I yelled at him to stop but it was too late-it had been put in there .

 

By then,people were getting up to get up at the station,

and he got to the doorway before I could

 

.I managed to get hold of the Train Manager and explained the situation,

and was told that there was nothing they could do-once it was in the sack and had been taken off the train,it would be incinerated. 44

 

Besides some odds and sods, it also had in my wallet with my onward ticket and railcard and about £30 in cash.

 

I've put in a complaint, but I've been told that even though it was their fault, there is nothing they can do unless I can provide proof of purchase for the railcard

and proof of what else was in there.

 

It was not just left unguarded, but was actually inside my property sitting next to me when it was taken.

 

What to do next?

 

 

In my opinion, a public forum such as this is not the place to make allegations of theft that cannot be substantiated and if they can be, with evidence, then you are still in the wrong place..

 

If you are saying that a member of on-train staff took an item or items from inside your private bag without your consent and this was witnessed by you and that you are prepared to make a statement to that effect, the correct course of action is to make a formal complaint to Police.

 

If you cannot substantiate the allegation, then I doubt that you are going anywhere with this

 

Do remember of course that a very high percentage of train carriages are now covered by CCTV

Edited by Old-CodJA
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  • 4 weeks later...
sounds like total nonsense to me.

Not all rubbish is incinerated instantly the cleaners get off the train either: it's collected and dumped into secured biffa bins for a contractor to empty every so often (i.e. once a day?).

 

Story is full of holes.

 

 

Timbo I agree with you. I had a look at the OPs 20 previous posts and it seems that s/he suffers from being pursued for what might seem to some to be an unusually high incidence of alleged fake debts.

 

I notice that there seems to be a lack of 'Oh, poor you' responses on this thread and the OP hasn't come back to expand on this allegation.

 

As we all know that there are FGW employees who use this forum and allegations of such an event on train leading to any disciplinary action would quickly spread on the internal grapevine.

 

I suspect that we will never learn any more about it.

Edited by Old-CodJA
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