moorcroft and b.t.

[maggie]

my son got behind in his monthly payment with bt ,

,he was paying the bill each month ,on time ,

in July or August this year ,,

 

his telephone contract was taken out,

sometime last year 2011..

 

.to cut a long story short ,

they shortened his working hours ,

,he is a nurse ,and works for the n.h.s.

,,they cut his hours because they closed down a few wards at the hospital where he worked

 

,,bt sent him a reminder letter on the 17 th September ,informing him that he owed £155.98, asked him to pay immediately ,

,or charges woud be incurred ,

 

,today he received a letter from moorcroft ,demanding that he pay the amount over £400.00

informing him that over £80.00 worth of their own charges had been added to his debt which they state is an administration cost ,

which has beed added to offset (some of )the costs incurred by our client

 

..the previous wording and the brackets around the words are as exactly printed on the letter ,

 

,,he is unable to pay this amount in full

 

can Moorcroft add the charges .

 

My son did not receive a letter from bt informing him that the debt with them had been passed to moorcroft ,.,

 

Moorcroft want payment by the 10th October ..

 

Please help

,,any advice will be appreciated ,

 

,,my son lives on his won

,he has two children to keep he pays maintenance for ,

his wage each month is under the £800.00 mark ...

[dx100uk]

moorcroft are a DCA

 

they have NO LEGAL POWERS

 

they cannot add anything to a debt.

 

dx

[Bazooka Boo]

Ignore Moorcr@p, they are totally pointless.

 

Just file their puerile missives under ignore, and deal with BT direct.

[maggie]

Thank you both ,

,do I write a letter to moorcroft informing them that we will be dealing direct with british telecom

,as if b.t. has passed the debt onto them ,can we do this ?..

 

After my son has paid his rent ,water ,etc;,,

,all his bills ,

 

he has £50.00 per month left

 

,for his food ..

[dx100uk]

ignore moorcrap totally.

 

is this a mobile bill?

 

dx

[maggie]

No ...it is a landline ,,,any help with advice on how we can approach b.t. ,and get rid of Moorcroft ,will be great ,,,please ...thank you .

[Jam_Buttie]

Log into Moorcroft online and fill out the I&E form and tell your Son to leave his surplus money as 5p per month and click confirm..

 

Dont go onto the "contact details" page and dont fill in his personal details, just his account number and postcode

[dx100uk]

no please dont entertain moorcrap.

 

is the phone still connected, might be an idea to talk to bt

tell them the issues.

 

dx

[maggie]

His phone line is cut off ,but I can contact them from mine ,I will leave you know what they say ,,thanks dx100uk

[Bazooka Boo]

I know what they will say, 'deal with moorcr@p'

 

Stick to your guns and tell them there is absolutely no chance of this ever happening, if they want the money then they will take responsibility and accept payments direct.

[maggie]

will try this bazooka boo,I will post their reply ,,thank you .

[j_semple]

Not sure if it's worth sending a email to the top man at BT? He might be able to help? (Not sure if the email's allowed to be posted on here though)

[renegadeimp]

Only go to the top in regards to complaints if the monekys on the bottom rung of the ladder fail to sort the problem.

[maggie]

My son contacted bt ,,they told him it was too late to do anything about the bill as it has been reffered to a dca,,,he received a letter from moorcroft yesterday ,threatening him with court action etc;;;...if he doesn,t pay the full amount by tomorrow ,,,please help !!....

[unclebulgaria67]

Well I suspect if he just phoned them, then they just fobbed him off. He needs to submit a formal complaint in writing. BT cannot refuse to deal with a complaint. The complaint will be about the charges added to the account and any service issues he had.

[Jam_Buttie]

Put the letter in the bin.

 

Or go to their website and fill in their own I&E form and tell your son to make his surpluss income as 1p. Click submit and wait for MoorCrap to send a letter saying they are no longer dealing with the account lol

[dx100uk]

moorcrap are a dca they have no legal powers to do ANYTHING

 

read it properly too

 

it does not say WILL>

 

if says

 

if. might.could.instructed. etc etc

 

dx

[Bazooka Boo]

Yes, you really need to STOP believing what they say in their futile computer generated garbage.

 

They have NO LEGAL powers what so ever, they cannot take any one to court.

 

Enter into BT's complaints procedure, the goon on the other end of the phone was simply reading from a script, you need to make this complaint in writing, if BT want their money then they can take responsibility for it.

 

Tell them that under NO circumstances will you EVER pay a third party DCA who have zero powers.

[maggie]

Thank you all for your brillianty advice,,a letter will be sent to bt in the morning ,I will keep you updated ,,