FTAO LeeVodaphone

[tiaposy]

I have been with vodafone for years. In the last couple of months I have been going over on my data usage (i.e. all gone in the first week!). I am doing nothing different, haven't changed phone etc (Iphone). So they charge me an extra £5.00 for 250mb.

 

Today I had a text saying they are changing pricing from 1 november and my line rental will be increasing.. Can they do this in the middle of my contract (exp Jan 2014). Who can i speak with to find out where my data is going. I already pay £46.00 per month.

 

Also, I can no longer get onto the internet site to find out my balance. Can you help with that too please.

 

Thanks

[tiaposy]

Bump

[ims21]

Use this method to get Lee on board

 

When you have done it and got your reference, post the number on this thread

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafo ne.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

[tiaposy]

Thanks for this - have sent an email

[locutus]

You should get an automated email reply, post the reference number on this thread and lee can match you details with you thread quicker

[Lee Vodafone Company Rep]

I have been with vodafone for years. In the last couple of months I have been going over on my data usage (i.e. all gone in the first week!). I am doing nothing different, haven't changed phone etc (Iphone). So they charge me an extra £5.00 for 250mb.

 

Today I had a text saying they are changing pricing from 1 november and my line rental will be increasing.. Can they do this in the middle of my contract (exp Jan 2014). Who can i speak with to find out where my data is going. I already pay £46.00 per month.

 

Also, I can no longer get onto the internet site to find out my balance. Can you help with that too please.

 

Thanks

 

Hi tiaposy,

 

Thanks for making me aware of your concerns.

 

In regard to our data charges you can find further information on our website here.

 

Following receipt of the text message concerning our price changes further details can be found here.

 

Thanks for this - have sent an email

 

To enable me to take a look at your account to review both your data charges and My Account access could you let me know your email reference number from our automated reply?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[tiaposy]

Thanks Lee

I am waiting for a reply - so I will let you know when I get the number

[tiaposy]

Hi Lee. The number is 10176924

 

Thanks

[Lee Vodafone Company Rep]

Hi tiaposy,

 

Thanks for coming back to me.

 

I'll get in touch with you during the times you've provided in your most recent email to discuss matters further.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK