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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cash Genie ongoing Saga


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Yes, CG might agree on the grounds that 'their costs' be reimbursed, but they did not need to incurr those costs.

 

I think they are starting to feel the pinch from this site, they keep changing their particulars of claim (which is okay as each case is different) but for people to start following these PDL claims as you would a bank charge claim is wrong.

 

The high interest rate and short term of the loan is the key here, technically (so I have been told) once the loan term has ended contractual interest of 8% should appply only from day of default... but it still is a grey area of the law).

 

I would ring the court and see if there has been any later developments - claimant might have been sneaky and tried to get a judgement by default. We can prove this should not be the case here so you would have grounds for a set aside of the judgement if that has happened 'by error'.

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  • 8 months later...

UPDATE

 

I sent a CPR request letter dated 17 August 2011 requesting a copy of the original agreement.

 

This was received from them on 7 September 2011.

 

I then filed my defence on 7 September with the help of one of the people on here wish i could remember her name!

 

the defence was that the interest and charges are way too much for a £150 loan I requested the case go to mediation

or the claim be struck out.

 

My defence was acknowledge on 15 September 2011 and transferred to my local court.

 

I received a "Standard Order for stay for settlement with consent of all parties" dated 31 October from my local court stating the claim is stayed until 12 December 2011

to enable the parties to attempt settlement.

 

I sent a letter to the court dated 8 November 2011 stating i had attempted to settle the matter many times with CG,

accepting the £150 debt plus 1 months interest, and enclosed a letter dated the same day that i had posted to CG in an attempt to come to an arrangement to repay.

 

Naturally i never received a reply from CG.

 

I rang the court on 9 December before the Stay deadline and was informed they had heard nothing from CG.

 

Was told to ring back w/c 19th Dec which i did and they had still heard nothing.

 

I rand on 4 January 2012 and was told to write to the judge asking for direction.

 

I posted letter dated 19 Jan 2012 asking for this to go to mediation or be dismissed on the grounds the defendant cannot properly particularise the claim.

 

I heard nothing and assumed this was the end of the matter.

 

Today i have received a "General Form of Judgment or Order" dated 26th September 2012.

 

IT IS ORDER THAT the matter be listed for a Preliminary Hearing to consider in particular the breakdown of the claim to interest and the evident required.

 

The hearing is set for mid NOvember.

 

What does this mean please and what action do i need to take??

 

Any help appreciated.

 

Thanks.

Edited by MARTIN3030
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I found your original thread and have merged with the new one using the new thread title.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Looks like a case management/directions hearing where the Court will look at everything.

I will flag this up to site team for help.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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IT IS ORDER THAT the matter be listed for a Preliminary Hearing to consider in particular the Breakdownlink3.gif of the claim to interest and the evident required.

 

Is that the exact wording you were sent ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 2 weeks later...

What it means is the Court acknowledged that the mediation you had requested failed, so there will be a hearing.

 

You don't really need to do anything, just get all paperwork you want to present in Court at the hearing in order and make sure you have at least two copies of each document.

Also if you feel a need to do so, discuss the case the with a Solicitor, its up to you if you do that or not, but he might be able to give some specific pointers where you can attack CG from.

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There is no real need to discuss this with a solicitor, these are the main points against CG

 

1. This was a short term loan for an amount of x over x days

2. They already factor in the 'alleged loss' in their ultra high interest rates

3. You have already come up with a repayment plan which they find unacceptable

4. They have repeatedly flouted the OFT Guidelines in Debt Collecting

5. They have ingored mediation and are clearly using court to unjustly enrich themselves

 

No point getting a solicitor involved, it would be additional expense and many solicitors don't have the knowledge of the way payday loan companies repeatedly flout what little legislation is around to curb them.

 

Phone the court and explain your situation and ask for another hearing date, you may need to do an 'official' letter for this, which simply states the fact.

 

Stick to facts and you should be okay.

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I don't post much on this forum now but do keep an eye on cases I previously helped with.

 

Good luck, sounds like Cash Genie are hoping for a victory, it is a pity you can't draw the judges attention to the fact that they did not go for mediation.... should be cause for an immediate strike-out in my opinion.

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I will put the fact that i offered a reasonable repayment option and i put forward my defence for mediation and was more than willing to attend. Would hazard a guess that they won't show for the hearing for the relatively small amount of money they are claiming. Really do appreciate you help, you've been a star.

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  • 1 month later...

UPDATE:- Could not attend the court hearing due to work commitments however CG did surprisingly send a representative. The Jude considered the case suitable for mediation, using the Small Claims Mediation Service. I have received communication from the mediation service and have accepted this. They are now looking to set up a date to discuss the case with both parties. Has anyone had experience of using this service and what should i expect/say during the conversation. SG1 would appreciate your views once again.

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