Sky - Downgrading subscription

[Surfer01]

It is very easy to upgrade and add movie channels and can be done Online, however if you want to downgrade to Entertainment Pack it is impossible to do Online. You need to phone an expensive 0844 number.

Surely it you can upgrade Onilne you should be able to downgrade using the same method?

[abc123def]

you can email them and ask them to call you

[Surfer01]

There is no email address for downgrading. You need to raise a complaint.

[abc123def]

I've emailed them and asked them to call me a couple of times and they have, they have then put me through to the right department.

[IdaInFife]

yip you can just contact them through the contact us option and just request to downgrade - if you put down what you want to change to they will do it for you and send you a response to confirm it has been done and when it will take place

[Surfer01]

There is on email address for downgrading so we raised a complaint and got a phone call. Now downgrading. I do not like phoning as it costs money of 0844 while they try and persuade you to stay on the movie channels. Downgrading should be as simple as upgrading without having to email. Thanks.