Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

The Smiths v A & L ***WON***


Guest Battleaxe
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6388 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Have some of Mrs Battleaxe's banana cake - oh, sorry,pussycats finished it.

PMSL Thanks Mrs B. Save me a piece of the next one.:p

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

  • 2 weeks later...
  • Replies 87
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Guest Battleaxe

Okey Dokey, state of play.

 

I received afull set of statements, but no notes or anything else from A & L.

 

I have worked out my claim from the statements, but not having anything else, manual interventions etc do I go ahead and file with the information I have or send them the 40 day letter for non-compliance?

 

Just wanting to check to be sure. I really want to sink the boot in.

Link to post
Share on other sites

Guest Battleaxe

No one responed to my previous post, so I went ahead and took my N1 with statements to the County Court yesterday and had a talk with a lady there. Very helpful.

 

I have applied for exemption of filing fee owing to hardship. I am not sure what date the service will be effected, but will get a letter with the claim number, so as soon as I have that I will post it to the litigation thread. i have also claimed back the interest on the O/D charges. I revised my stance and claimed s.69 8% interest.

 

I am now going to pick away at the pre October 2000 charges, back to 1998 when the account was opened. Stage 3 will be the charges from this month onwards. So three little bites of the apple, should settle the matter with this part of my battle with A & L.

 

Next bit is the PPI on the Loan with them. I was told that it was a life insurance policy. This should be interesting when I request the removal of the PI from the loan.

 

Still waiting for the reply from MBNA/A & L credit card; sent off the 40 day warning letter by recorded delivery. they have until the 21st.

 

40 day warning letter to A & L regarding current sent by recorded delivery also. They have until the 20th.

 

Looks like I am going to be down at the court house next Friday filing for failure to comply.

 

The lady there gave me a four EX160A forms to complete for each complaint I file

 

Life goes on....

Link to post
Share on other sites

Battleaxe, I personaly think you should have used the banks own interest rate, and put a clause in the claim that the court can award you the 8% if the judge disagree's, I can't remember the exact wording, but I've seen a few posts where people are doing that. Lets face it, you've got nothing to lose, and probably a lot to gain :D

 

If you have a problem working out the daily xxp interest, that's an easy one, run Excel and make a note of the total, then do the same the next day, Excel will update the totals to the current date, and the difference between the two days is the daily rate :cool: It's not an "exactly" accurate method as the amount of increase will rise very very slightly every day due to the compounding of the interest, but over a period of a month or so it'll only be a few pence in difference.

Nil Illigitimus Carborundum

Link to post
Share on other sites

Guest Battleaxe

djweeble,

 

I was going to go for this method originally, but because of MOTH's detiorating health and I have other claims in the pipe line, I wanted to get this one out of the way to let A & L know I am serious. I have plans for the claim dating back 1998 and can afford more time. Actually I have already started that bit, and then I have the claim from this month onwards. Admittedly there was difference of about £800.00 in the interest rates, but I cannot juggle hospitals and court at the same time. I also want A & L lulled into a false sense security regarding what I will accept.

 

I have a had day with the FSA, OFCOM. Trading Standards to do with the MBNA/A & L credit card and loan fiasco, their harassing phone calls being the complaint, but at least my complaint have been registered and it took some doing. I am actually worn out dealing with Kent's health and having to shoulder the responsibility of getting our finances sorted. I know this sounds like excuses, but believe me I have not finished with A & L by a long shot and if I can this claim out of the way before Christmas, it will one thing off my list. This is the claim I wanted to work on first and wanted to be sure I didn't give A & L an excuse to try and get it struck off. I also added in the O/D interest they took off us to the claim. I noticed in this months statement they are charging £13.49 interest for the month, so already I have the paper work started for £68.00 which includes two chargges of £25.00 and then there will December's charges and interest to add to that, so in a way I will be getting back a bit more, I plan to file that claim in February together with the 1998-2000 claim and that one will be the compounded contractual interest. I have printed of the wording for that claim in readiness. My father used to say, the little fish are always the sweetest.

 

Capital One have already refunded £110.00 on this month's statement and I haven't started on the that claim. Just sent a nice letter to Mr Udy, outlining a few home truths and got the surprise of my life. So you see a long way to go, but with a bit of luck, everything will done and dusted by next April and we will about £5000.00 richer with all the claims to be lodged.

Link to post
Share on other sites

I was surprised that you hadn't gone for the compound interest myself Battleaxe. That explains it. I didn't know about your other worries as well. You know where to find us if you need a hand, although you are clearly very competent. Keep us posted.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Guest Battleaxe

Thank you Caro.

 

Another day and very interesting mail. A letter from A & L/MBNA with MOTHs credit card reference refereing to kent's letter of the 3 Nov. Scratching of head..looks they are confusing tings..I wrote refering to the harassemtn regarding my loan.

 

2. A & L have racked another £34.00 failed direct debit, I wrote, recorded on 31st October requesting that no DD be actioned, this went Mr Ian Wade. looks like another letter today. MBNA are trying it on, so more grist to the Mill for the IC and OFT, especiallyas MBNA were written to and told that this DD has been cancelled. My next nest egg is richer by £100 plus interest. keep it up A & L, the rate you are going, we are going to keep the Conty court in Huntingdon busy.

 

Also Crap One have complied with SAR request for my CC, I will put this on my Crap One thread.

 

My little corner of the living roon, is resembling an office more each day. I am so glad I have my desk beside the picture window, with sun streaming in. At least i have a good working environment to undertake this onerus task of recovering our fortune.

Link to post
Share on other sites

Guest Battleaxe

Have prepared letter to be sent recorded delivery tomorrow.

 

20 November 2006

 

Mr Ian Wade

Head of Customer Services, Current Accounts

Alliance & Leicester plc

Bridle Road

Bootle

Merseyside

GIR 0AA

 

 

Dear Sir,

 

Ref: Proforma letter dated 16 November 2006 Insufficient funds to cover transaction(s)

Account number xxxxxxxxxx

We demand immediate removal of this charge £34.00 with any accrued interest incurred by this charge from our account.

 

It is apparent you did not action our request to cancel ALL direct debits attached to this account.

Please see copy of letter addressed to you date 31 October 2006.

 

We contacted the creditors concerned who have the remaining direct debits and ascertained that you had not cancelled the direct debits with them. This has now been actioned by us.

 

If this charge remains on our account, we will be claiming this and the interest incurred at compound contractual interest rates through the County Court Small Claims system. We will also be claiming for distress and our costs associated with this action.

 

 

Yours sincerely

 

 

 

 

KENT SMITH PHILLIPA SMITH

 

 

 

 

Attached: letter to A & L dated 31 October 2006 with instruction to cancel All DD’s

Link to post
Share on other sites

You tell 'em Battleaxe!

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Guest Battleaxe

A & L will be getting part one.

 

Claim Number 6HN01443, service date Saturday 25th November and i was told by the court if they (a) ignore and default is given, the Judge here will not allow a default judgement to be set aside.

 

It is going to be a long wait until 4pm 8 December.

 

Oh I was given an exemption from filing fees because of hardship, this why it only got filed today. Had to wait for that exemption.

 

A & L thought I was fooling.

 

Now to gear up for Round Two. I am going for charges from 1998-2000.

 

Must also check that mis-sold PPI on the A & L loan, they told us it was a life insurance and other things..cannot claim on it at all. i am not working now. loan in joint names and PPI issued in joint names. Looks like thaere will another thread started on the loan PPI..

 

We have learnt so much in the last couple of months.

Onwards and Upwards...

Link to post
Share on other sites

Good luck Battleaxe. Have you looked at the new PPI forum? If you post there you will find others with similar queries and Reidnet, who has claimed for a PPI refund successfully may well offer advice.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Guest Battleaxe

Thanks for the heads up Caro. i will go over and see what is cooking on the PPI forum, already started sorting out the Crap 1 PPI, but not finished with it, so getting onther on a roll is good way to keep needling them. have to post on my Battleaxe does MBNA thread because of this morning's mail.

Link to post
Share on other sites

Busy busy busy. Keep 'em on their toes Mrs B.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Guest Battleaxe

All in, we have nine claims and four of those A & L. it will be a nice pay day in the end. This first one will get rid of ur overdraft, then the next two claims will be our money and then of the PPI on the loan and that loan will have to renegotiated. I will be trying to dictate the terms on that one and by that time they will know how serious we are about this little game.

 

I am sleeping at night and if a nasty etter comes in the mail, I just make a cup of tea, digest the contents and get busy writing.

 

This is why the demand from Black Horse is not worrying us,. it isn't our debt and this is going to bite Black Horse on the bum in a big way, because we are going for distress and inconvenience, seeing whoever decided Kent was the the Kent Smith they are chasing and not checking out the facts.

 

Empowerment is marvellous.

Link to post
Share on other sites

  • 2 weeks later...
Guest Battleaxe

Phone just rang, caller asked to speak to Kent. I asked who it was calling, Alliance & Leicester bank, so quick as a flash, I replied that he isn't taking calls from them and hung up.

 

Now why suddenly do they want to speak to us? No, it wouldn't be because we filed a claim and they know a second claim is in the pipeline? With a third one following on?

 

Perhaps they want to threaten about the overdraft?

 

it might be about the loan repayment?

 

Is it about the Information Commissioner, or perhaps the OFT?

 

Shame they had better put it all in writing.

 

What fun this is, have to admit curiosity is biting, but I will wait for the postman.

Link to post
Share on other sites

Guest Battleaxe

Hmm. seems like A & L really want to speak to Kent. Another phone call five mnutes ago. kent is partially deaf and cannot hear the phone, so by the time i extracted myself from the bathroom and answered, so told her that they not to ring us, they are to put everything in writing. two calls in two hours, why does harassment come to mind or are they trying to reach a settlement before Monday?

Link to post
Share on other sites

Guest Battleaxe

Oh darn...the cheeky sods at A & L are going to defend all the claim,

they filed an acknowledgement of Service on 8 December 2006. Oh golly now I have to wait up until 21 december to see which way the tricky devils are going to jump. Why did I think it would be any different.

 

I had so wanted to get default judgement at 4.05pm today.

Link to post
Share on other sites

Fingers all crossed in the Botsquat for you Battleaxe.

Reading around suggests this a standard response.

Another horrible day, but next Monday you have G's arrival to enjoy -

Give yourself a great wallop of that stonking courage and encouragement you have generously given on this site to others.

Link to post
Share on other sites

Hi battleaxe I have read that it is better that they put in a defence then they only have another 14 days to do that and apparently they settle before then also read that the cheques arrive on Saturdays so you may get one this week.Hope you do.

Link to post
Share on other sites

Guest Battleaxe

Hmm I wonder if it will be easy. Nothing in my life is easy, but what a nice thing to get sorted before Christmas. i am having a second bite of the cherry with them and claiming back to 1998 once this one is tucked away. it will clear our overdraft and give a couple of hundred pounds to pay another bill...

Link to post
Share on other sites

Guest Battleaxe

Thank you for encouragement. This is what is so fantastic about this site, we help each other. I am so glad we aren't dealing with Cobbetts, like deller and the others claiming from Natwest.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...